Head - IT Infrastructure

About the Team

The Admin team at Navi ensures smooth day-to-day operations across the organization, and focuses on enhancing workplace experience. They manage office services, coordinate logistics, and handle administrative tasks to support stakeholders in achieving their objectives.

About the Role

We are searching for a seasoned and strategic IT leader to join our team. In this role, you will be responsible for overseeing all aspects of IT Operations, Infra, Network, Helpdesk, and Compliance for our organization of approximately 3,000 users. You will be a key member for the leadership team, providing expert guidance and ensuring the smooth operation and continuous improvement of our IT infrastructure.

What We Expect From You

• Develop and implement a comprehensive IT strategy aligned with the overall business goals and objectives.
• Manage and lead a high-performing IT team, including IT Operations, Network and Helpdesk.
• Oversee all IT operations, ensuring system uptime, performance, and efficiency.
• Implement and maintain robust IT security protocols set by the Infosec team to safeguard the organization's data and assets.
• Manage the IT Helpdesk, ensuring timely and effective resolution of user issues and inquiries.
• Enforce IT policies and procedures to ensure compliance with industry regulations and best practices.
• Stay up-to-date on the latest IT trends and technologies, and recommend and implement solutions to improve efficiency and effectiveness.
• Manage the IT budget and resources effectively.
• Provide regular reports on IT activities, performance metrics, and key initiatives.
• Collaborate effectively with other departments to ensure seamless integration of technology into business processes.

Must Haves

Skills and Attributes

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture

The Navi DNA

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.

We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it’s about how you think, build, and grow. You’ll thrive here if :