Senior Infrastructure & Cloud Support Engineer

Job Description – Senior Infrastructure & Cloud Support Engineer

Location : Bangalore

Website : www.dhanush.com

Job Type : Full Time (Monday-Saturday)

CTC Range : ₹5–7 LPA (Fixed – Based on hands-on skills, not previous company size)

Role Summary :

We are looking for a hands-on Senior Infrastructure & Cloud Support Engineer to handle Level 2 / 3 escalations related to servers, firewalls, Microsoft 365, Azure, network configurations, VPNs, and customer-specific setups. You will act as the technical backbone for the service team and work closely with the Helpdesk, Field Engineers, and the Customer Success Manager to ensure SLA compliance and advanced issue resolution.

Key Responsibilities :

Server & Infrastructure Support

• Manage and troubleshoot Windows Server environments (AD, DNS, DHCP, GPO)
• User provisioning, group policies, file server permissions, login scripts
• Virtualization (Hyper-V / VMware) setup and snapshot restores

Cloud & M365 Sup port

Network & Secu rity

Escalation & RCA Handling

Internal Coordination

Required Ski lls

Qualification

Locat ion : Bangalore (On-site & remote support to client)

Reports To : Customer Success Manager & CEO (escalation layer)

This is a full-time, on-site role based in Bangalore.

Only apply if you are aligned with the role scope and compensation range.

Please do not apply if your expectations, experience, or background are significantly mismatched from the above scope. We appreciate your time and clarity.

Note :

We are not looking for MNC-style profiles with large team dependency, ticket-based delivery, or limited hands-on ownership.