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Vice President - Product Management

Vice President - Product Management

ExotelINDIA
30+ days ago
Job description

Job Meta

Location : Bengaluru, Karnataka, India

Vice President Product Management About Exotel

Exotel is a leading cloud communications company that empowers businesses to reimagine customer engagement. Our innovative solutions in CPaaS (Communications Platform as a Service), CCaaS (Contact Center as a Service), Chatbot technologies, and Generative AI enable organizations to deliver seamless, intelligent, and personalized experiences across channels. With a global footprint, Exotel partners with industry leaders to drive business transformation through cutting-edge technology.

Role Overview

As the Vice President Product Management, you will lead the vision, strategy, and execution of Exotels product portfolio, including CPaaS, CCaaS, Chatbots, and Generative AI. Your role will be pivotal in shaping the future of the customer communication landscape, driving innovation, and achieving measurable business outcomes. This is a high-impact leadership position where you will directly influence Exotels growth and position as a market leader.

We are looking for a visionary yet detail-oriented product leader who thrives in a dynamic, fast-paced environment, enjoys problem-solving, and is passionate about creating impactful solutions that delight customers.

Key Attributes We Seek

  • Visionary Thinking : The ability to foresee industry trends and position Exotels product offerings to meet future market needs.
  • Customer Obsession : Deep empathy for customers, ensuring product strategies align with real-world challenges and drive tangible value.
  • Data-Driven Decision-Making : A sharp analytical mind capable of leveraging data to prioritize, iterate, and innovate effectively.
  • Strategic Execution : Strong focus on translating vision into actionable roadmaps that deliver timely, high-quality results.
  • Leadership : Proven capability to inspire, mentor, and grow a diverse, high-performing Product Management team.
  • Collaboration : A team player who fosters alignment across engineering, design, marketing, sales, and customer success.
  • Agility : Comfort with navigating ambiguity, adapting to changing priorities, and balancing long-term strategy with short-term execution.

Key Skills & Experiences We Seek

Product Management Expertise :

At least 1518 years of experience in Product Management, with leadership roles in cloud communications, SaaS, or AI-driven platforms.

  • Proven track record of scaling and managing complex product portfolios.
  • Experience integrating Generative AI and cutting-edge technologies into product offerings.
  • Has taken at least one product from conception to launch and scale.

    • Customer-Centric Design :

    Ability to synthesize customer feedback, market research, and competitive insights into actionable strategies.

  • Expertise in creating products that solve real customer problems while delivering measurable business outcomes.

    • Leadership and Influence :

    Demonstrated ability to build, scale, and mentor high-performing teams.

  • Experience managing cross-functional teams to deliver cohesive product strategies.
  • Ability to influence without authority to drive consensus in building, positioning, and selling products.

    • Business Impact :

    Experience managing product lines with a significant impact on revenue growth.

  • Strong understanding of key business metrics, including user adoption, NPS, and ROI.
  • Strong business acumen to assess TAM, SAM, and the like to assess and prioritize building the right products.

    • Technical Understanding :

    Comfort with cloud technologies, AI, and the software development lifecycle.

  • Ability to navigate technical conversations and align product goals with engineering capabilities.
  • Strong understanding of Contact Center or CRM products is a plus.

    • What This Role Offers

  • Strategic Leadership : Be one of the top leaders in the organization, shaping the product vision that defines Exotels market position.
  • Innovative Culture : Opportunity to work on cutting-edge technologies in AI and cloud communications.
  • Impact : Your contributions will directly influence Exotels growth, customer success, and industry leadership.
  • Growth : A high-visibility role that offers professional advancement as Exotel scales globally.
  • Collaboration : A dynamic and inclusive work environment that values every voice and fosters innovation.

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    Locations : Bengaluru, Karnataka, India

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