WAF Security Operations Engineer

Key Responsibilities

Provide L3 support for Akamai WAF (Kona Site Defender), including policy tuning,

configuration, and troubleshooting.

Monitor and analyze WAF events, logs, and alerts to detect and mitigate web attacks.

Handle incident management and escalation to vendor support when required.

Onboard new applications and services into the Akamai WAF platform, including

ruleset design and deployment.

Collaborate with application, DevOps, and security teams to validate and optimize

protection policies.

Perform root cause analysis of recurring WAF-related incidents and propose long-term

fixes.

Support change management activities (policy updates, upgrades, patching).

Maintain and update documentation, SOPs, and runbooks for WAF operations.

Stay updated with OWASP Top 10, CVEs, and latest web security threats.

Work with compliance / audit teams to ensure WAF security standards are met.

Required Skills & Qualifications

5–10 years of experience in Network Security / Application Security.

Hands-on experience with Akamai WAF (Kona Site Defender).

Strong knowledge of OWASP Top 10, web threats, and mitigation techniques.

Proficiency in HTTP / HTTPS, TLS, DNS, TCP / IP protocols.

Experience in policy configuration, false positive tuning, and custom rule creation.

Familiarity with Akamai Control Center (Luna Portal) and API integrations.

Good understanding of CDN, reverse proxy, caching, and load balancing concepts.

Strong incident troubleshooting and analytical skills.

ITIL process knowledge (Incident / Change / Problem Management).