ITSM expert
ITSM expert
Location : Mumbai
Experience : 5 years to 12years
Interview Mode : Online Drive
Interview Date : 26th June 2025 (Thursday)
Interview Time : 2 : 00 PM to 5 : 00 PM
Must Have :
- Good written and communication skill
- Project coordination skills
- Good Client handling
- Well versed with Microsoft suite of applications like SNOW , Excel, PowerPoint etc.
- Prior experience of supporting reporting , MIM
Good to Have : - ServiceNow
- Agile Methodology
- Incident management
Roles & Responsibilities :
Good hands on experience of working in SNOW and reporting , Dashboards.Prepare daily / weekly / monthly report for management , leadership customer as per requirements.Completely own MIM Process.Interacting with customer and present monthly issue / P1 / P2 / RCA , improvement action.Strong knowledge on Incident & Problem management.15 years of Full time Education