Cloud Consultant

Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.Why join BrennanTrue performance for our customers starts with a true belief in our people.It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.True rewardsIn addition to competitive remuneration, Brennan offers extensive benefits, including : - Training and certification bonuses- Culture Awards that recognise excellence- Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors- Vibrant, fun social activities- Discounted hardware and software- An environment that embraces learning and developmentThe Role : - Primarily provide third level IT support for the assigned clients.- Responsible for proactively managing the clients' Azure environments.- Responsible for proactively managing the client’s IT environments and providing on going BAU support.Role Responsibilities : - Ensure support SLA targets are achieved.- Provide L3 support for service delivery teams and resolve technical issues.- Problem management- Proactively manage clients Microsoft Azure environments using the Azure Well-architected framework pillars.- Ensure service quality through technical competence and attention to detail.- Strive for high levels of customer feedback scores.- Maintain effective communications with the clients.- Ensure adherence to our Service Delivery policies, processes and procedures.- Work with Senior Cloud Consultants and Account Management staff to ensure effective management of the client base.- Obtain and maintain industry certifications.- Identify opportunities to productise new services and offerings.- Utilise your technical specialist skills to help build new products.- Develop new strategies to increase efficiency in the systems.- Perform system analysis and recommend improvements.- Any other task / duties aligned with the role or in support of the team as advised by the leader.Key Competencies and Qualifications Required : - Minimum of 3 years IT experience.- Strong analytical and problem-solving skills.- Excellent verbal and written communication skills.- A “Do what it takes” attitude.- Proven ability to work within and across teams.- Industry based certifications.- AZ-104 (Azure Administrator Associate) or AZ-204 (Azure Developer Associate)- AZ-700 (Azure Network Engineer Associate)- ITIL Foundations- AZ-400 (Designing and Implementing Microsoft DevOps Solutions)- Infrastructure As Code (IAC) experience- Azure DevOps Experience- Terraform ExperienceBrennan is an equal opportunity employer.