Reservation Associate

Primary Responsibilities

Reservation Operation

• Work with internal / external representatives from different functions for executing the reservations.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that the team has been trained for all safety provisions.
• Identify optimal cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database entering delegate bookings to ensure delegate information / records are kept up to date and accurate for future events.
• Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
• Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
• Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
• Responsible for ensuring that all reservation filing and correspondence is carried out daily.
• Perform all the duties that are common and any other duties assigned by the Front Office Manager.
• Ensures that the workplace and storage areas remain clean and tidy
• Respects the instructions and safety guidelines for the equipment (s)he uses
• Applies the hotels security regulations (in case of fire etc)
• Respects the hotels commitments to the Environment Charter (saving energy recycling sorting waste etc).

Other Responsibilities

Qualifications :

Remote Work : No

Employment Type : Full-time

Key Skills

Customer Service,E Learning,Air Pressure Handling,Client Services,Jboss,Entry Level Finance

Experience : years

Vacancy : 1