Senior Associate

Overview Ensure accurate and timely processing of transactions within agreed service standards. To work under the supervision of the Team Leader and perform administrative tasks. Key Accountabilities and main responsibilities Strategic Focus

• Provide superior service to funds, members and key stakeholders meeting Service and quality standards.
• Complete daily processing within required Service Standards.
• Operational Management
• Provide superior service to funds, employers and members by meeting Service and quality standards.
• Process and complete all operations administrative.
• Ensure compliance with all legislative, financial and fund specific procedures to minimise any risk to the business.
• Quality review work to minimise rework of tasks and maintain high quality standards.
• Ensure the quality and productivity standards are met.
• Complete all transactions across funds as required.
• Communicate effectively with internal and external stakeholders to resolve enquiries.
• Complete adjustments and investigations as appropriate and as instructed.
• Participate as a positive member of the team by co-operating with others to achieve the team’s goals.

Governance & Risk

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience & Personal Attributes Experience

Personal Attributes