F&A - Collections Specialist - Business Analyst!,

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of F&A - Collections Specialist - Business Analyst!, Finance!

In this role you are responsible for managing and executing the collections process to ensure timely recovery of outstanding debts. This role involves contacting customers, negotiating payment arrangements, and maintaining accurate records to minimize bad debt and optimize cash flow.

Responsibilities

• Contact delinquent customers via email, telephone and remind them of overdue payments.
• Review account histories to determine appropriate collection strategies.
• Negotiate payment plans or settlement agreements to facilitate account resolution.
• Monitor and follow up on payment arrangements to ensure compliance.
• Document all collection activity accurately in the system.
• Escalate accounts as necessary, including handing over to legal or external collection agencies.
• Reconcile accounts and resolve billing disputes that may impact collections.
• Resolving disputes by coordinating with internal teams and maintaining clear communication with customers.
• Maintain a high level of professionalism and customer service in all interactions.
• Stay updated on relevant laws and regulations related to debt collection.
• Generate reports on collection activities and status of accounts.

Qualifications we seek in you!

Minimum Qualifications

Preferred Qualifications / Skills

Why join Genpact?

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters : Up.

Let’s build tomorrow together.

Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role”

Location-based Roles (e.g., Richardson roles – metro area can be adjusted by role location) – “Los Angeles, California based candidates are not eligible for this role.

area candidates are eligible for this role only.”