Guest Relationship Executive - Female

Company Overview

Gamut HR Solutions, headquartered in Hyderabad, specializes in connecting candidates with the right job opportunities. With a team of 2-10 employees, we focus on providing personalized recruitment solutions. Our mission is to ensure the right fit for both candidates and organizations. More information can be found at our website : http : / / gamuthrsolutions.com / .

Job Overview

We are seeking a Guest Relationship Executive Female for a full-time position at our Hyderabad location. This mid-level role requires a professional with 4 to 6 years of experience. The ideal candidate will be responsible for ensuring exceptional customer service and enhancing guest satisfaction through effective communication and problem-solving.

Qualifications and Skills

• Proven customer service skills to deliver an exceptional guest experience.
• Excellent communication skills for effectively conveying information to guests and team members.
• Upselling techniques to promote additional services and offerings. (Mandatory skill)
• Expertise in conflict resolution to manage and resolve inquiries and complaints.
• Proficiency in using CRM software to maintain customer records and streamline operations.
• Problem solving ability to address guest issues quickly and effectively.
• Strong interpersonal skills to build rapport with guests and create a welcoming atmosphere.
• Cultural awareness to respect and accommodate the diverse backgrounds of guests.

Roles and Responsibilities