Customer Care Executive

Colorgenics Marketing Services (Akkado Loyalty) is an award-winning Loyalty Marketing and Engagement Agency. We are not just marketers; we are the new-age architects of engagement. We engineer and manage bespoke loyalty programs utilising AI-driven predictive analysis and recommendation engine for a hyper-personalised customer journey. Our proprietary SaaS based loyalty engine facilitates seamless management of any genre of loyalty program in quick time. Simultaneously, our creative minds sculpt sharp narratives and immersive experiences that resonate on a visceral level. But we don’t stop at revolutionising loyalty programs, we decode the customer through advanced data analytics, and ensure that our strategies are in sync with the ever-shifting mindscapes. Colorgenics is a relatively young company with a beast-like appetite for challenges. Our sole intention is to cultivate lasting connections between brands and their audience. In a span of 9 years, we have anchored Customer, Channel, and Influencer loyalty programs for prestigious brands such as Honda 2-wheelers, Indosat Ooredoo Hutchison (Indonesia & Myanmar) Reckitt, Kohler, Merino, Apollo, Airtel, Policybazaar and more. OUR SERVICES LOYALTY PROGRAM STRATEGY & DESIGN : Retain target audience and boost bottom lines CUSTOMIZED LOYALTY SOFTWARE SERVICE : Tailor-made tech solutions for impact REWARDS MANAGEMENT : Data-driven creative insights influence product / experience mix CREATIVE DESIGN & CAMPAIGNS : Optimise customer engagement AI-BASED HYPER-PERSONALIZED CUSTOMER ENGAGEMENT : Convert each customer touch point into a loyalty leverage point DATA ANALYTICS DRIVEN INSIGHTS : Dive deep into customer behaviour with advanced analytics SEAMLESS INTEGRATION : Hassle-free experience and smooth transition to actuate loyalty excellence

The Role

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

Ideal Profile

What's on Offer?