People Operations Caseworker – Employee Service & AIProcess Specialist (Gurgaon)

Expedia Group brands power global travel for

everyone, everywhere. We design cutting-edge tech to make travel

smoother and more memorable, and we create groundbreaking solutions

for our partners. Our diverse, vibrant, and welcoming community is

essential in driving our

success.

Why Join

Us?

To shape the future of travel,

people must come first. Guided by our Values and Leadership

Agreements, we foster an open culture where everyone belongs,

differences are celebrated and know that when one of us wins, we

all win.

We provide a full

benefits package, including exciting travel perks, generous

time-off, parental leave, a flexible work model (with some pretty

cool offices), and career development resources, all to fuel our

employees' passion for travel and ensure a rewarding career

journey. We’re building a more open world. Join us.

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We are looking for

a motivated and detail-oriented People Operations Associate to join

our team! In this role, you’ll help deliver essential HR services

by following standard operating procedures (SOPs) and providing

support as we integrate AI-driven solutions into our operations.

You’ll have the opportunity to learn HR technology, contribute to

process improvements, and develop your skills in a dynamic,

future-focused team.

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In this role, you

will : Execute

HR operations tasks (onboarding, offboarding, payroll inputs,

benefits, employee data management) following established

SOPs.

Respond to employee

inquiries across multiple channels (primarily ServiceNow) with

clear, empathetic, and adaptive communication, escalating complex

cases to the appropriate HR

specialist.

Utilize and

maintain HR data accuracy and integrity in systems like Workday,

ensuring compliance with policies and

regulations.

Support

implementation and adoption of AI-powered HR tools (e.g., chatbots,

document automation, generative AI copilots) under guidance of

senior HR team

members.

Identify

opportunities for process improvement by providing feedback on AI

tools, workflows rollouts, and employee pain

points.

Assist in

documenting and updating SOPs as new tools and automations reshape

HR processes.

Participate in

training and knowledge-building sessions related to AI tools and HR

process automation to enhance your AI fluency and share learnings

with colleagues.

Support and

contribute to change management efforts, helping employees and HR

peers understand and adapt to new processes and

technologies.

Apply

human-centered problem solving to balance operational efficiency

with empathy, ensuring AI-driven solutions enhance—not replace—the

employee experience during key life and career

moments.

Demonstrate

emotional intelligence and strong advisory skills when guiding

employees through sensitive or complex situations, including

de-escalation when

required.

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Experience and

qualifications

Bachelor’s

degree (or equivalent) in HR, Business, or related field; 2–4

years’ experience in HR operations or employee

support.

Background in

employee customer service / advisory roles with exposure to AI tools

or automation (projects or practical

use).

Strong HR process

knowledge (onboarding, benefits, payroll) with proficiency in

Workday and

ServiceNow.

Excellent

communication skills with empathy, emotional intelligence, and

adaptive advisory

ability.

Curious,

analytical, and comfortable applying emerging AI tech (chatbots,

generative AI, no / low-code tools) to improve

workflows.

Detail-oriented,

confidential, and committed to continuous improvement; global HR

experience or multilingual skills a

plus.

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Work

Environment

Hybrid

(3 days / week in office) with global People Operations, People Tech,

and Transformation

teams.

Fast-paced,

employee-centric culture focused on innovation and process

excellence.

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Accommodation

requests

If you

need assistance with any part of the application or recruiting

process due to a disability, or other physical or mental health

conditions, please reach out to our Recruiting Accommodations Team

through the

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Accommodation

Request .

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We are proud to be named as a Best Place

to Work on Glassdoor in 2024 and be recognized for award-winning

culture by organizations like Forbes, TIME, Disability : IN, and

others.

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Expedia Group's family of brands

includes : Brand Expedia®, Hotels.com®, Expedia® Partner Solutions,

Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®,

ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia

Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024

Expedia, Inc. All rights reserved. Trademarks and logos are the

property of their respective owners. CST : 2029030-50

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Employment opportunities and job offers

at Expedia Group will always come from Expedia Group’s Talent

Acquisition and hiring teams. Never provide sensitive, personal

information to someone unless you’re confident who the recipient

is. Expedia Group does not extend job offers via email or any other

messaging tools to individuals with whom we have not made prior

contact. Our email domain is @expediagroup.com. The official

website to find and apply for job openings at Expedia Group is

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careers.expediagroup.com / jobs .

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Expedia is committed to

creating an inclusive work environment with a diverse workforce.

All qualified applicants will receive consideration for employment

without regard to race, religion, gender, sexual orientation,

national origin, disability or age.