Guest Services Associate

Company Description

Shilton Hospitality Pvt Ltd is a dynamic hospitality company that operates business hotels, resto-bars, a catering facility, hosts music festivals, and manages leisure resorts. With a focus on delivering exceptional guest experiences, the company is dedicated to creating comfortable and memorable stays and dining for its patrons. Shilton Hospitality combines modern amenities with outstanding hospitality services. It fosters a culture of excellence and innovation, making it a preferred choice both as a destination and a workplace.

The Service Steward is responsible for maintaining cleanliness, hygiene, and organization across all F&B service areas. This role ensures the smooth operation of the restaurant by supporting service staff, handling dishwashing activities, and maintaining back-of-house service equipment.

Key Responsibilities 1. Guest Service

• Welcome guests warmly and guide them to their tables.
• Present menus, take accurate orders, and serve food and beverages professionally.
• Ensure timely service and check back with guests to ensure satisfaction.
• Handle guest queries, feedback, and complaints politely and promptly.

2. Service Operations

3. Product Knowledge

4. Billing & Order Systems

5. Hygiene & Safety

6. Teamwork

Qualifications & Requirements