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ServiceNow Delivery Governance and Operations
ServiceNow Delivery Governance and OperationsTata Consultancy Services • tamil nadu, tamil nadu, in
ServiceNow Delivery Governance and Operations

ServiceNow Delivery Governance and Operations

Tata Consultancy Services • tamil nadu, tamil nadu, in
3 hours ago
Job description

Required Technical Skill Set (Skill Name) : ServiceNow Platform,ITSM, ITAM, ITOM, CMDB

Desired Experience Range : 10-15 years

Location of Requirement : Chennai | Pune | Hyderabad | Bangalore

Must-Have

  • 10-15 years of Project Management experience especially in ServiceNow Area
  • Provide Governance for the various end-to-end delivery of ServiceNow implementations, ensuring projects are completed on time and within budget.
  • Collaborate with ServiceNow Delivery and Project manager, also clients and stakeholders for ensuring objectives and deliverables are met and on track.
  • Develop and maintain project plans, schedules, and status reports
  • Coordinate with cross-functional teams to ensure seamless integration and deployment of ServiceNow modules.
  • Monitor project progress and address any issues or risks that arise
  • Ensure quality and compliance with industry standards and best practices.
  • Provide leadership and guidance to ServiceNow project delivery managers and teams, fostering a collaborative and productive work environment.
  • Stay current with ServiceNow updates and industry trends.

Good-to-Have

Minimum 3 mandate details are mandate with two or 3 liners

  • 10+ years of experience in IT project management, with a focus on ServiceNow implementations.
  • Strong understanding of ServiceNow modules (e.g., ITSM, ITAM, ITOM, CMDB) and integration technologies.
  • Excellent project management skills, including planning, scheduling, and risk management.
  • Strong communication and client-facing skills
  • Familiarity with Agile and DevOps methodologies.
  • PMP or PRINCE2 certification.
  • Knowledge of ITIL and ITSM processes.
  • Role descriptions / Expectations from the Role

  • Manage Team of ServiceNow Delivery Managers / Project Managers
  • Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.
  • Understand sales pipeline and team capacity and capabilities and work with practice leadership to adjust staffing plans as needed
  • Maintain skills and certification inventory of teams
  • Consciously create a workplace culture that supports the values and guiding principles of the organization
  • Foster a culture of delivering with quality and care
  • Providing technical mentorship and guidance to other Project Managers / Team members.
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