Call Center Representative

Should able to Speak 3 Languages : Telugu, English and Hindi

Company Description

OpenDG is an ISO-certified digital marketing agency with a presence in Hyderabad, Noida, Dubai, and the USA. With over 11 years of trusted service and more than 20 years of expertise from its founders, the company has successfully served 595+ clients, including renowned brands like Dr. Reddy's, Horlicks, Videocon, and L'Oréal India. OpenDG is known for its unparalleled digital technologies and a 99% client satisfaction rate. The agency is a trusted partner of an international business media portal and serves as the director of the BINB Awards across Indian cities.

Role Description

Should able to Speak 3 Languages : Telugu, English and Hindi

This is a full-time on-site role for a Call Center Representative located in Hyderabad. The primary responsibilities include assisting customers, providing excellent customer support, addressing inquiries, resolving complaints, and ensuring the highest level of customer satisfaction. The representative will use computer systems to document interactions and track customer issues, ensuring they are resolved efficiently and professionally. Should able to Speak 3 Languages

Qualifications

• Strong Customer Service Representatives and Customer Support skills
• Should able to Speak 3 Languages : Telugu, English and Hindi
• Proficiency in ensuring Customer Satisfaction with excellent interpersonal skills
• Basic Computer Literacy to document and process customer interactions effectively
• Clear communication, problem-solving abilities, and a positive attitude
• Previous experience in customer service or call center roles is a plus
• High school diploma or equivalent required; bachelor's degree is an advantage
• Fluency in multiple languages is a plus, with a strong command of English required