SAP Basis Consultant

Key Responsibilities :

Support engagements :

• Regular interaction and effective collaboration with onshore customer calls and service review meetings
• Ensure high availability, reliability, and security of the network as per agreed service terms and conditions.
• Team Management.
• Overall responsible for managing the SAP Basis function / health checks / Batch jobs / Incidents / Service requests / Patching and upgrades / Roles creations etc for the multiple account.
• Incidents analysis, problem management and resolution within SLA
• Propose and participate in initiatives for overall performance estate based on vendor and industry best practices management of the
• Work closely with technology vendors and service partners responsible for service desk, desktop support.
• Should have experience in application support environment (Delivering Incidents / Service Request / Change Request / Impact Assessment)
• Should have good analytical and problem-solving skills in both Support and Projects.
• Liaise with business users (field users / back office) to understand the requirements and deliver to the requirement by self-developing, coordinating with the other technical team.
• Delivering Impact assessment / solutions for change requests raised by business users.
• Manage, coordinate and report application major incidents (P1 & P2)
• Build end to end documentation and catalogue for supported applications and known errors.
• Hand out and give Knowledge Transfer sessions to the team.
• Business Engagement - Engaging with business proactive to build trust and relationship for better stakeholder management.
• Demonstrate Proactive Approach rather than fix on fail
• Support with Business Development activities like Impact Assessment, PoC, Effort Estimation, Project Planning and Approach Definition.

Project engagements :

Skill Sets Required :

ref : hirist.tech)