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Telecalling Executive
Telecalling ExecutiveXYLEM LEARNING • India
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Telecalling Executive

Telecalling Executive

XYLEM LEARNING • India
1 day ago
Job description

Designation - Academic Counsellor

Location - Mankavu, Kozhikode

Job Description

We are seeking a dedicated and enthusiastic AcademicCounsellor to guide and supportstudents in making informedacademic and careerdecisions. The idealcandidate will have a strongeducational background, excellent communication skills, and a passion for mentoring students to achieve their academic and professional goals.

Key Responsibilities

Student Counselling

  • Provide guidanceto students and parents regarding available academic programsand career opportunities.
  • Assess students' academicperformance, interests, and career aspirations to recommend suitable pathways.
  • Address inquiries about course requirements, learning outcomes, and future prospects.

Program Guidance

  • Clearly explainthe structure, curriculum details, and benefitsof various academic programs.
  • Stay updatedwith industry trends,educational policies, and new program developments.
  • Follow-Upand Conversion

  • Engage with prospective studentsand parents throughregular follow-ups via calls, emails, and in-person meetings.
  • Assist with the submission of required documents and ensure timelycompletion of enrolment processes.
  • Target Achievement

  • Achieve monthly and quarterly enrolmentand revenue targets.
  • Develop and implement strategies to enhance enrolment numbers and meet organizational goals.
  • Collaboration

  • Coordinate with faculty, admissions, and marketing teams to ensuresmooth counselling and enrolment processes.
  • Participate in events such as webinars,seminars, and workshopsto promote academic programs.
  • Record Maintenance

  • Maintain accurateand up-to-date recordsof student inquiries, counselling sessions, and enrolments.
  • Provide periodic reportson counselling outcomesand conversion ratesto management.
  • Educational Background

    Bachelor’s degree in any fieldis required.

    A background in education, counselling, or a relatedarea is a plus.

    Experience

    Prior experience in academic counselling, tele sales, or education-related roles is preferred but not mandatory.

    Key Skills

  • Strong verbaland written communication skills.
  • Ability to build rapportand establish trustwith students and parents.
  • Goal-oriented with excellent persuasion and negotiation skill
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