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Google CCAI Solution Architect - CX Transformation Practice

RED GlobalBengaluru, IN

4 days ago

Job description

Role : Google CCAI Solution Architect - CX Transformation Practice

Start Date : Immediate

End Date : 12Months + Extension Possible

Location : 100% Remote

Language : English

Capacity : 5 days a week

About the Role

We are seeking an experienced and innovative Solution Architect to join our Customer Experience (CX) Transformation practice team, focusing on Google's Contact Center AI (CCAI) solutions. In this role, you will be responsible for designing, implementing, and optimizing cutting-edge AI-driven contact center solutions for our clients, leveraging Google's CCAI technology stack.

Key Responsibilities

Design and architect end-to-end AI solutions that align with clients' business objectives and technical requirements
Collaborate with cross-functional teams to integrate CCAI solutions with existing client systems and workflows
Provide technical leadership and expertise throughout the project lifecycle, from initial discovery to implementation and post-deployment support
Develop proof of concepts, prototypes, and technical demonstrations to showcase AI capabilities
Conduct technical workshops and training sessions for clients and internal teams
Stay up-to-date with the latest developments in Google Tech Stack and related technologies
Contribute to the development of best practices, reusable assets, and thought leadership content

Qualifications

Bachelor's / master’s degree in computer science, Information Technology, or a related field

3+ years of experience in solution architecture, with a focus on contact center technologies and AI / ML solutions

Strong understanding of Google Cloud Platform (GCP) and Ccaas products, including CX Dialogflow, Agent Assist, setup-knowledge base, smart reply, Article / FAQ suggestions.

Exposure to conversational Insights, Big Query, Looker Studio and related tech.

Experience with Vertex AI (Workbench, NotebookLM, Agent Engine, Agentspace), machine learning, and conversational AI technologies

Proficiency in at least one programming language (e.g., Python, Java, JavaScript)

Expertise in GCP tech stack like Cloud Run, Cloud Build, Datastore, Apigee, Vertex AI, etc.

Expertise in integration with Third Party Solutions like Speech Services, AI services, CRMs, CTI connectors.

Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences

Strong problem-solving and analytical skills

Experience with agile methodologies and DevOps practices

Preferred Qualifications

Google Cloud certifications (e.g., Professional Cloud Architect, Professional Data Engineer)

Experience with other cloud platforms (AWS, Azure) and contact center technologies

Knowledge of speech recognition and text-to-speech technologies

Familiarity with CRM systems and contact center platforms (e.g., Genesys, Five9, Avaya, Cisco)

Experience in consulting or professional services environments

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