Client Support

Tips : Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities

Assist organisers and venues in getting onboarded smoothly on SortMyScene

Be highly active on WhatsApp groups to respond to queries in real time

Provide support for feature-related assistance

Coordinate between internal teams & clients to ensure smooth operations

Maintain client relationships and ensure quick, effective resolutions

Guide clients on how to use dashboard features, tracking tools, and workflows

Qualifications

Strong communication skills — clear, polite, and confident across WhatsApp, Instagram, and Email

Ability to handle multiple conversations and clients simultaneously without missing details

Highly proactive and responsive — someone who reacts fast and takes initiative

Comfortable managing WhatsApp groups and customer-facing chats

Basic tech-savvy skills, especially understanding online dashboards, tools, and simple troubleshooting

Strong organisational skills with the ability to prioritise tasks during peak hours

Patience, problem-solving attitude, and ability to stay calm with stressed clients

Past experience in customer support, client servicing, or community management is a plus (not mandatory)

Fluent in English

Must be comfortable with an on-site role and being active during evenings / weekend peak times