Manager – IT Vendor Management

POSITION DESCRIPTION

JOB TITLE Manager – IT Vendor Management

DEPARTMENT IT LOCATION HO

SUB-DEPARTMENT IT Governance and PMO TYPE OF POSITION Full-time

REPORTS TO Senior Manager – IT Vendor Governance

ROLE PURPOSE & OBJECTIVE A Vendor Management Specialist plays a critical role in ensuring that vendor relationships are optimized for quality, compliance, and cost-effectiveness. The role is expected to lead and manage the end-to-end lifecycle of IT vendors, from selection and onboarding through ongoing relationship management to contract renewal or exit. This position requires a blend of negotiation, analytical, and interpersonal skills to drive value and support organizational objectives.

KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business

Oversee the complete lifecycle of IT vendors, including identification, evaluation, selection, onboarding, performance management, renewal, and exit. Develop and maintain a structured vendor onboarding process, ensuring all due diligence, compliance, and risk assessments are completed. Lead contract negotiations in collaboration with procurement, legal, and business stakeholders to ensure favorable terms and alignment with business needs. Coordinate with business and IT units to capture requirements, evaluate vendor proposals, and facilitate the selection process. Manage vendor transitions, including knowledge transfer, change management, and exit strategies to ensure minimal business disruption. Maintain a central repository of vendor contracts, documentation, and performance records.

Customer Build and maintain strong, collaborative relationships with key IT vendors and internal stakeholders. Conduct regular vendor performance reviews, ensuring that service delivery meets agreed standards and business expectations. Identify and implement opportunities for vendor consolidation, cost savings, and value enhancement. Internal Process Ensure all vendor management activities comply with internal policies, regulatory requirements, and industry best practices. Collaborate with cross-functional teams (procurement, IT, risk, legal) to streamline vendor management processes. Analyze vendor data to uncover trends, cost-saving opportunities, and support decision-making. Address and resolve vendor-related issues promptly to maintain service continuity and satisfaction. Learning & Performance Support the development and delivery of training and awareness programs for vendor management best practices. Ensure goal-setting, midyear -review and annual appraisal process happens within specified timelines for self. Ensure adherence to training man-days / mandatory training programs for self.

Key Performance Indicators Vendor onboarding time Vendor lifecycle completion rate Cost savings achieved through negotiation and process improvement Vendor compliance and contract adherence rates Strength and effectiveness of vendor relationships Vendor satisfaction levels

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational Qualifications Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.

Experience 6-12 years of proven experience in vendor management, procurement, or a similar role.

Certifications CPSM, PMP are a plus

Functional Skills Analytical and problem-solving abilities Proficiency in data analysis and reporting. Familiarity with contract management principles and procurement tools. Excellent organizational skills and attention to detail. Ability to work collaboratively with cross-functional teams and manage multiple priorities

Behavioral Skills Critical thinking and problem-solving skills Planning & Organizing Leadership skills Strong communication skills Team work Negotiation skills

Competencies Negotiation Communication Relationship Management Analytical and Problem-solving ability. Evaluate options & priorities. Compliance and governance.