UCCX App Support EngineerConfidential • Mumbai, India

UCCX App Support Engineer

Confidential • Mumbai, India

26 days ago

Job description

Job Description

Experience : 2 years
Location : Mumbai

Skills

BE / BTech in EC / CS with 2 years of relevant work experience

Programming skills on c / c++ / java / javascript

Use of API testing tool like Postman / SoapUI

Work experience in Contact Center technology like, ACD, IVR, CTI is preferred

Work experience in UCCX scripting and Finesse customization is added advantage

Understanding of Networking technology and working with database system is preferred

Job Description & Responsibility

L1-level support for the Cisco UCCX PS-Apps ecosystem.

Strong understanding of IVR scripts.

Proficiency in ServiceNow integration with Finesse CTI.

Perform regular system health checks.

Troubleshoot and resolve application issues related to IVR scripts and Finesse integration.

Skills Required

Database System

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