Consultant - Customer Service TrainingConfidential • Gurgaon / Gurugram, India
Consultant - Customer Service Training
Confidential • Gurgaon / Gurugram, India
27 days ago
Job descriptionAdvanced Customer Service training solutions to address the above-stated gaps across IFS (every quarter). This would require training to be done at stations & bases across the network (every quarter) Assist in the development and rollout of timely as well as effective & innovative measures for training and skills enhancement Ensure that all new hire staff (IFS) attend Basic Customer Service training within 1 month of joining Participate in the periodic training needs analysis for customer service skills across IFS Responsible for ensuring that Ab Initio batches attend timely & effective Basic Customer Service training within defined timelines & standards Participate in the development and updation of Customer Service Procedures for IFS as well as AO&CS Ensure the processing and consolidation of all training records pertaining to Customer Service Training Upskill & develop self-on-related professional skills To be aware of the developments in the field of learning (special focus on Customer Service) through research and networking Be available to the Human Resources Recruitment during a preliminary interview phase for Cabin Attendants and Airport Operations Successfully undertake Train The Trainer program and assist the ifly grooming team in conducting training and checks, as required, across the IndiGo network Multiskilled self into any other related soft skills as required by the organization and at the discretion of the Manager – ifly (Soft Skills & Leadership Training) Will be expected to travel across the network to perform responsibilities of as Instructor Customer Service Training and as required by the Manager – ifly (Soft Skills & Leadership Training) Duties are not limited to the above and some duties can be delegated at the discretion of the Manager – ifly (Soft Skills & Leadership Training)
'Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives'.
Skills Required
training needs analysis , Customer Service Training, Ab Initio
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Customer Service • Gurgaon / Gurugram, India
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