Application Support Engineer

YOE : 2+ yrs

Location : Bengaluru, on-site

Notice Period : Need people who can join

IMMEDIATELY

Role Overview : This role sits at the core of a

retail platform operations,

supporting business-critical applications that power pricing, promotions, inventory, procurement, and accounting. As a

Product Solutions Engineer , you’ll be the first line of defense for

production issues

and will

drive long-term fixes by building self-serve tools and automating resolutions.

Your work will directly influence what customers experience when they place an order.

This role offers a unique blend of technical depth, cross-functional collaboration, and fast-paced problem-solving.

What You’ll Do Ship small but meaningful code.

Develop low-to-medium complexity enhancements

in stable services and components. Keep the lights on.

Own production incidents end-to-end : triage, root-cause analysis, hot-fixes, and clear post-mortems. Build visibility.

Design, implement, and maintain monitoring / alerting

for both production and pre-prod environments. Reduce ticket volume . Create self-service tools and runbooks that cut customer turnaround time (TAT) and repetitive manual effort. Automate everything .

Write scripts or small utilities

Python, Shell, Perl,

etc.) to eliminate toil across the team. Close the feedback loop.

Channel insights from real users back to engineering and product for continuous improvement. Document relentlessly . Log every analysis, fix, and follow-up in the on-call tracking system to build tribal knowledge.

What You’ll Need

SQL mastery .

Strong MySQL skills ; comfortable crafting and optimizing complex joins and queries. Scripting

chops. Hands-on experience

automating tasks in Python, Shell, Perl,

or a comparable language. Battle-tested support mindset. Track record of

resolving high-urgency issues

in a fast-moving production environment. Generalist coding ability. Proficiency in at least one programming language (Java, Ruby, etc.) AND exposure to React JS or other UI tech

is a plus. Problem-solving

DNA. Sharp

analytical and troubleshooting skills ; able to think clearly under pressure. Clear communication.

Excellent written and verbal English ; you can explain technical details to customers and teammates alike. Learning agility. Willingness to dive into new domains, stacks, and tooling as business needs evolve. Education. B.E. / B.Tech in Computer Science, IT, or a related field (or equivalent practical experience).

Nice-to-Have (Not Mandatory)

Exposure to observability stacks (Prometheus, Grafana, ELK, Datadog, etc.). Experience with CI / CD pipelines and infrastructure-as-code. Familiarity with cloud platforms (AWS, GCP, Azure).

Note : Please read about Recro before applying!