Opening For Call Quality Analyst

Quality assessment and control : Evaluate call agents performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.Provide feedback : Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.Reporting : Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.Process improvement : Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.Compliance : Ensure that all customer service activities comply with legal and regulatory requirements.Customer feedback : Incorporate customer feedback into quality assessment processes requirementsProven experience (minimum 6 months) in quality analysis and call auditing, preferably in a customer service environment.Excellent communication skills, both written and verbal.Knowledge of relevant industry regulations and compliance standards.Proficiency with Microsoft Office suite (Word, Excel, PowerPoint)

Experience

1 - 5 Years

No. of Openings

Education

Higher Secondary

Role

Call Quality Analyst

Industry Type

Manufacturing / Production / Quality

Gender

Male / Female ]

Job Country

India

Type of Job

Full Time

Work Location Type

Work from Office

Face interview location

koper khairne,Navi mbai