Billing Transformation Business Analyst (Data Hub) Manager

Functional Job Title : Billing Transformation Business Analyst (Data Hub) Manager

Reports to : BTP AVP / Sr. Manager

Department / Division : Controllership, Bangalore

Background

State Street has established a Global Billing Function under Controllership, which is responsible for client billing set up and invoicing across all business lines and geographies globally at State Street. Organizationally, it combines all groups performing these activities globally and also includes centers residing in State Street Shared Service locations in Poland, India, and China. The Billing Organization owns aspects of business-as-usual activities within billing areas and also drives process improvements and automation. The Global Billing Function is in the process of migrating to a new technology platform which will be used for all business units and regions.

Basic Purpose of Job

The Billing application Data Hub Business Analyst will support the business and perform the following activities related to the non-PROD Billing application Data Hub (for BUAT and other related purposes).

Responsibilities

They will perform the following functions :

• Analyze and validate new business requirements for various platforms used by State Street for the Billing function.
• Coordinate with requirement owners to understand and build the BRDs for the Test Case Scenario.
• Attend demos from QA and raise issues if there are any gaps.
• Build test cases for the scenarios which are part of enhancement (Release).
• Support various product enhancements and improvements for production release milestone.
• Document procedures and checklists to control activities and report status.
• Support process improvement to enable increased velocity in all related processes.
• Perform day-to-day activities identified as part of the Billing Transformation Program.
• BUAT Test case Execution and Evidence documentation.
• BUAT Test case Execution for Downstream Scenarios (GAO & Data Hub).
• Perform the Billing Application setups that are needed in the non-prod instances as part of BUAT support.
• Develop the team to adopt an "owner's mind set", work independently, and effectively manage timelines.
• Manage / collaborate with resources to assist with ad-hoc projects and new activities to support the GBO controller group and program.
• Evolve process for Billing Transformation, performing managerial reasonableness reviews and discussing reporting & analytics deliverables prepared by the team.
• Provide support to key stakeholders of the team to present analytical results, triage findings, and identify solutions.
• Be the first point of escalation within the local reporting line for dealing with issues (people / process / technology) and ensuring that compliance requirements are adhered to (e.g., company policies surrounding standard of conduct, information security, employment regulations).
• Coach strong collaboration with the team and work with onshore leadership to establish team member goals and gather feedback for performance appraisals.
• Ensure the completion of deliverables within the committed timeframe, including assistance with the development of deliverable plans.
• Promote a risk excellence culture and look for opportunities for continuous improvement.

Work Experiences

Skills

State Street's Speak Up Line

Locations : Bangalore, India