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Hotel Sales Manager
Hotel Sales ManagerConfidential • India, Neemrana
Hotel Sales Manager

Hotel Sales Manager

Confidential • India, Neemrana
14 days ago
Job description

Role Overview

As a Hotel Sales Manager – Inbound Bookings , your core responsibility is to convert every qualified inquiry into a confirmed booking . You will act as the first touchpoint for potential guests — understanding their needs, pitching the right room or package, handling queries, following up promptly, and closing the sale.

You're not a field sales rep or B2B hunter — you're a closer . Every message, call, or lead that lands in your inbox is a revenue opportunity — and you know how to turn it into a booking.

Key Responsibilities Lead Conversion

  • Respond instantly to inbound leads via WhatsApp, calls, emails, and OTAs.
  • Understand guest preferences and suggest the most suitable room / category / package.
  • Create urgency through timely follow-ups and persuasive communication.
  • Maintain a same-day response rate of 95%+ across all channels.

Booking Management

  • Coordinate with the resort's front office / reservation team to confirm availability and pricing.
  • Share payment links, confirmations, and pre-arrival information in a smooth, guest-friendly manner.
  • Update all bookings in our CRM / tracking sheets and coordinate check-in readiness.
  • Communication Excellence

  • Maintain a professional, warm, and persuasive tone across all interactions.
  • Share accurate details about room types, resort amenities, activities, and offers.
  • Handle objections or concerns with empathy and clarity.
  • Who We're Looking For :

  • 1–3 years of experience in hotel / resort reservations, telesales, or customer support.
  • Strong command over English + Hindi (spoken and written).
  • Fast, clear, and polite communicator on WhatsApp, phone, and email .
  • Highly organized and responsive – you don't let follow-ups slip.
  • Comfortable using tools like Google Sheets, WhatsApp Business, and payment platforms.
  • Prior experience with OTAs (MakeMyTrip, Booking.com, Goibibo) is a strong advantage.
  • Performance Expectations :

  • Daily call / WhatsApp volume : 30–40 guest interactions
  • Minimum conversion ratio : 20–25% from qualified leads
  • TAT : First response within 15 minutes (during shift hours)
  • Accuracy : 100% on availability, pricing, and guest expectations
  • What You'll Gain :

  • Work with curated, experiential resorts that are a joy to sell.
  • Learn sales techniques that convert browsers into bookers.
  • Salary + incentive structure with monthly performance bonuses.
  • Structured training, scripts, and templates provided.
  • Growth opportunities across sales leadership and multi-property portfolios.
  • Skills Required

    Hindi, English, google sheets

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    Sales Manager • India, Neemrana

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