Senior Retention Analyst

ANSR is hiring for one of its clients.

About Dr. Martens :

Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Dr. Martens has since transcended its working-class roots while still celebrating its proud heritage and, six decades later, “Docs” or “DM’s” are worn by people around the world who use them as a symbol of empowerment and their own individual attitude. The Company listed on the main market of the London Stock Exchange on 29 January 2021 (DOCS.L) and is a constituent of the FTSE 250 index.

SO, WHAT'S THE STORY?

The Retention Technology team is part of the broader Direct To Consumer (DTC) team, which aligns with our corporate strategy of putting our customers and our direct relationships with our customers first. We strive to be a customer-centric division, using the latest technologies and innovations to serve our customers in a manner that is authentic with the brand values.

The Business Analyst – DTC, Retention will play a crucial role in analysing and interpreting data to inform strategic decisions, identifying opportunities for process improvements, and ensuring that business requirements are accurately captured and communicated. This role involves collaborating with cross-functional teams to align projects with business objectives and enhance the customer experience in a fast-paced, global fashion retail environment.

THE GIG

As a Business Analyst, you will :

• Analyse and document business requirements for complex front-end multi-channel customer experience projects using Agile methodologies (Scrum / Kanban).
• Collaborate with cross-functional teams including UX / UI designers, developers, and stakeholders to ensure business needs are accurately captured and communicated.
• Support project timelines by identifying and mitigating risks and resolving requirements-related bottlenecks.
• Drive continuous improvement by identifying opportunities for process optimization and efficiency.
• Utilize data-driven insights to inform strategic decisions and demonstrate the impact of business analysis.
• Foster a culture of collaboration, agility, and innovation.

THE STUFF THAT SETS YOU APART

Must-Have Experience :

Salesforce, SAP, Klaviyo, Google Marketing Platform, etc

Soft Skills :

Education :

Nice to Have :

We live and breathe Rebellious Self Expression at Dr. Martens, and there are 3 core values at the heart of it. They never stand alone, but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF . ACT COURAGEOUSLY . SHOW YOU CARE .

At DM your technical capability will go hand in hand with the below :

you’ll share best practice across the team / business and encourage ideas sharing as well as collaborative problem solving