Technical Specialist - SRE

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Key Responsibilities

• The candidate will be responsible for owning end to end production issues.
• The candidate will be responsible to partner with project team, product engineering team and business leads in ensuring the service levels are met and take end to end ownership of the Production support.
• The candidate will be responsible for acting on the functional / technical activities of assigned to him / co-staff including incident, problem, and change along with SLA management.
• Contribute to planning and implementation of software and hardware upgrades
• Analyze trends and feed into the continuous improvement project wherever there are opportunities
• Communicate / escalate and co-ordinate for platform issues pro-actively with vendors and users
• Ability to complete the major tasks assigned to the team
• Knowledge base creation & training the team on technical skills
• Analyze the production issues and raise ADO's wherever applicable
• Documentation of Production issue resolution as part of PSS Knowledge Portal
• Work with Capacity Management team to provide the required inputs on the capacity related parameters

Regulatory & Business Conduct

Key stakeholders

Qualifications EDUCATION : B.E OR M.C.A

Skills and Experience

About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we :

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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