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Application Developer
BSLN CONSULTANCY LLPBangalore4 days ago
Job descriptionBachelors degree in Computer Science, Engineering, or a related field, or equivalent professional experience. 10+ years of hands-on experience developing and supporting contact center solutions using Google / Azure. Proficiency in JavaScript, Python, HTML / CSS, React.JS and SQL. Experience with Twilio (SMS, Voice, Chat) and its APIs. Strong knowledge of Cisco CVP Call Studio and ICM scripting. Familiarity with integrating contact center platforms with CRMs like Salesforce and HubSpot. Understanding of call flows, CTI, agent desktop customization, and contact center data structures. Experience with Salesforce Service Cloud Voice and Agent Desktop APIs. Working knowledge of Calabrio reporting and transcription APIs. Familiarity with contact center AI tools (e.g., speech analytics, chatbots, NLP engines). Background in Agile or DevOps environments with CI / CD experience. Strong documentation and communication skills for technical and non-technical stakeholders.
We are seeking a skilled Applications Developer to design, develop, and maintain advanced contact center solutions.
The ideal candidate will have a strong background in web development, telephony integration, and AI-driven applications, with proficiency in JavaScript, Python, React.JS, HTML / CSS, Twilio, Cisco CVP Call Studio, ICM Scripting, SQL, AI technologies using Google / Azure.
Key Responsibilities :
- Design, develop, and support contact center applications and workflows using Twilio, Cisco CVP Call Studio, and ICM scripting.
- Integrate Twilio SMS and Chat interfaces into agent platforms such as Cisco Finesse and Twilio Flex.
- Develop custom applications and automations using JavaScript, Python, HTML / CSS, and SQL.
- Implement and maintain AI-driven solutions, including chatbots and speech analytics, to enhance customer interactions.
- Collaborate with cross-functional teams to gather requirements and deliver scalable solutions.
- Troubleshoot and optimize performance, reliability, and data flow across all integrated systems.
Qualifications :
Preferred Skills :
ref : hirist.tech)
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Application Developer • Bangalore
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