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IT Business Analyst – Salesforce Voice Implementation
Turnberry SolutionsBangalore, IN6 days ago
Job descriptionHands-on experience with writing user stories, gathering requirements, and creating documentation —ideally involving telephony migrations Excellent facilitation and communication skills, especially across global teams Confident working independently in a fast-paced, iterative environment
Responsibilities :
- assist in requirement gathering sessions with business stakeholders, product owners, and testers
- Support proof-of-concept (POC) creation to validate Salesforce Voice functionality for the US business
- Facilitate cross-functional collaboration between development, testing, and business teams
- Act as liaison between technical and non-technical teams—developers will not be customer-facing
- Provide guidance to testers on how to validate the stories; ensure quality and alignment with user expectations
Qualifications :
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It Analyst • Bangalore, IN