Travel Counselor

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Functional Description -

• The candidate is required to work on GDS, action PNRs, issue refunds, air tickets, drive hotel & car invoices etc. Should have sound knowledge of GDS – sabre, should be able read / articulate fare rules and ticket the booking
• Should be able to read and interpret fare rules in GDS, fare sheets and apply the same while issuing tickets.
• Candidate will be required to action PNRs and ensure SLA adherence
• Should have excellent understanding of travel business to ensure smooth day to day operations
• Candidate should be result oriented and should be able to resolve queries from market
• Should be a self-starter & quick learner with ability to multi-task
• The incumbent shall ensure compliance with SLA and other internal guideline, policies related to the business area he / she will be part of
• Should be able to maintain excellent quality along with high productivity

Qualification –

Responsibilities -

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.