Analyst, Specialist, Fraud Operations, Consumer Banking-(WD75006)
Business Function
Group Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders.
Job Purpose : -
With growing number of transactions in cards and digital platform hiring resources who will be responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers transactions / accounts and they will monitor system alerts daily and take necessary action to protect customers and the bank.
Key Accountabilities : -
- Responsible for developing and implementing action plans for detecting fraudulent activities.
- Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process.
- Timely review of Fraud and Authorization rules / parameters in respective systems based on Analysis of new fraud trends.
- Ensure compliance with all laid down policies and procedures for smooth operations of unit.
- Initiatives to enhance approval rates.
Job Duties & responsibilities : -
Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring processTo ensure investigation is completed & closure report is issued within TAT from the date when case is referredImplementation of fraud rules in systems based on Analysis of new fraud trends.Monitor real time queues and identify high risk transactions within acceptable turnaround timeRecommend anti-fraud processes for changing transaction patterns and trends.Process and approve authorization requestsHandle enquiries and complaints from Merchants and Cardholders; undertake investigative and follow-up action to ensure that complaints are properly resolved.Educate Merchants on the correct card acceptance and authorization procedures.Attend to and process Lost / Stolen Card reports from CardholdersCarry out fraud monitoring and take pro-active follow-up actions to mitigate fraud lossesConsistently adopt group Investigation Standards & proceduresContact cardholders to verify transactionEnsure submission of pertinent information / reports on confirmed fraud transactions.Monitor personal and team performance and identify ways to improve team performance and service standards.Willing to work in shifts (24 / 7) based on team requirementsActively review and streamline operation processesPro-actively display teamwork and co-operation with each other in a harmonious manner to achieve excellent service quality and standards.Check & maintain necessary MIS data, reports, files, records or movements.Provide necessary administrative support in the processing of authorization- related tasks.Provide timely updates to BU / SU / Team Lead.Required Experience : -
Associate – 4-6 years, Analyst – 2-4 years, in similar profileProficient in English with good interpersonal and communication skillsWilling to do shift duties (24 / 7 set up).Education / Preferred Qualifications : - Commerce Graduate
Core Competencies : -
Fraud Detection Skills, Risk Management, Communication Skills, Problem Solving Skills etc.
Technical Competencies : -
Investigation, Data Analytics etc.
Work Relationship : -
Support and maintain good working relationship with below units in timely investigations to process customer’s fraudulent transactions claims.Internal workstreams like CBG Business Unit / Product / CCTR / Operations etc.External workstreams like Intellect / Verinite / M2P vendor etc.DBS India - Culture & Behaviors : -
Drive Performance Through Value Based PropositionsEnsure Customer Focus by Delighting Customers & Reduce ComplaintsBuild Pride and Passion to Protect, Maintain and Enhance DBS’ ReputationEnhance Knowledge Base, Build Skill Sets & Develop CompetenciesInvest in Team Building & Motivation through Ideation & InnovationExecute at Speed While Maintaining Error Free OperationsDevelop a Passion for Performance to Grow Talent PoolMaintain the Highest Standards of Honesty and IntegrityPrimary Location
India-Maharashtra-Mumbai
Compliance
Schedule
Regular
Employee Status
Full-time : Job Posting
Jul 1, 2025, 6 : 45 : 08 AM