Support Engineer - Troubleshooting

Description :

We are seeking an enthusiastic Level 1 / 2 Support Engineer to assist in managing and troubleshooting tools used in vehicle diagnostic systems and to provide first-line support for database tools used in vehicle diagnostics and assist in basic testing activities. This role involves monitoring, troubleshooting, and ensuring smooth operation of diagnostic database systems, along with executing test cases to validate tool functionality and collaborating with cross-functional teams.

Key Responsibilities :

• Provide first-level support for database tools used in vehicle diagnostics.
• Monitor and maintain database performance, ensuring uptime and reliability.
• Assist in troubleshooting issues related to data storage, retrieval, and connectivity.
• Work with engineering teams to resolve tool-related problems and implement fixes.
• Perform routine database maintenance tasks such as backups and updates.
• Document support processes and maintain knowledge base articles.
• Respond to user queries and provide timely resolutions.

Skills Requirement :

Nice-to-Have :

(ref : hirist.tech)