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SAP MCFU Specialist - IS-U / CRM Modules

SAP MCFU Specialist - IS-U / CRM Modules

Appizion consulting and solutionsHyderabad
29 days ago
Job description

Job Opportunity : SAP MCFU Specialist Mumbai (Work From Office)

Experience : 618 Years

Notice Period : Immediate to 15 Days

Location : Delhi

Mode : Work From Office

Key Responsibilities :

  • MCFU Configuration : Design, configure, and maintain MCFU to support omnichannel customer engagement.
  • SAP IS-U & CRM Integration : Ensure seamless interaction between MCFU, SAP IS-U, and SAP CRM

Technical for managing billing, payments, service orders, and meter data.

  • Customer Engagement Channels : Develop and maintain multi-channel solutions such as web portals, mobile apps, self-service kiosks, and call centers.
  • Web & Mobile Interface Development : Work with development teams to implement SAP Fiori and SAP UI5 interfaces for customer self-service.
  • Billing & Payments : Enable real-time data synchronization for billing, invoicing, and payments across all channels.
  • Customer Notifications : Configure automated alerts via SMS, email, and mobile apps for services like billing, service requests, and outages.
  • Process Optimization : Identify and drive improvements to enhance customer experience and reduce turnaround time.
  • Master Data Management : Ensure accuracy and consistency of customer master data across all engagement platforms.
  • Issue Resolution : Troubleshoot MCFU-related configurations and resolve integration issues.
  • User Training & Support : Provide training and ongoing support to ensure efficient use of multi-channel solutions.
  • Security & Compliance : Maintain customer data privacy and compliance with relevant Skills & Qualifications :
  • Bachelor's degree in IT, Computer Science, or related field.
  • 6+ years in SAP IS-U and MCFU roles.
  • Full-cycle implementation or upgrade experience with SAP MCFU and IS-U.
  • Expertise in SAP IS-U modules : Customer Service (CS), Billing, Device Management.
  • Proficiency in SAP Fiori, SAP UI5, OData, and web services (SOAP / REST).
  • Integration experience with customer portals and self-service platforms.
  • Knowledge of SAP S / 4HANA and SAP HANA (preferred).
  • Experience configuring customer notifications (SMS, email, app alerts).
  • Familiarity with service order management, disconnection / reconnection processes.
  • Strong troubleshooting / debugging skills.
  • Understanding of data security standards (e.g., GDPR).

    • Soft Skills :

  • Strong problem-solving and analytical abilities.
  • Excellent communication and collaboration skills.
  • Detail-oriented and customer-focused.
  • Adaptable to changing priorities.
  • Effective time management across multiple tasks.

    • ref : hirist.tech)

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