Student Services Coordinator - Study Abroad

We are seeking for a motivated and customer-focused Front Office Assistant & Telecaller (Student Services Coordinator) to join our team in Mumbai, India. This is a dynamic, customer-facing role that involves handling front-office operations, answering inquiries related to studying abroad, and managing telecalling responsibilities. The ideal candidate will have excellent communication skills, a customer-centric attitude, and an interest in the education and study abroad industry.

Key Responsibilities :

• Front Office Management :

o Greet clients, students, and visitors with a friendly and professional approach.

o Answer and direct incoming calls, providing detailed information regarding study abroad programs, application processes, and visa guidance.

o Assist clients with booking appointments, scheduling consultations with study advisors, and providing relevant brochures or information.

o Maintain a neat and organized front office, ensuring it reflects the professionalism of the consultancy.

o Handle incoming mail, documents, and applications for students interested in studying abroad.

o Conduct outbound calls to prospective students or leads who are interested in studying abroad. o Provide information about study abroad programs, universities, scholarships, and visa procedures.

o Assist students with the application process, addressing queries and offering guidance on required documentation.

o Follow up with leads and clients to ensure timely application submissions, answering any questions they may have about courses or destinations.

o Assist with the preparation and maintenance of student files, applications, and other documentation.

o Support the team in organizing seminars, webinars, and workshops for students interested in studying abroad.

o Coordinate communication between students, academic institutions, and visa consultants.

o Handle general administrative tasks such as filing, data entry, and maintaining office supplies.

Qualifications and Skills :

Work Conditions :

Office Address : Office No. 11 / 12, A-Wing, Ground Floor, Chintamani Plaza, Mohan Studio, Andheri Kurla Road, Andheri - East, Mumbai- 400069.