Delivery Module Lead

Job Description

SNOW Lead

Who are we looking for?

We are seeking a highly skilled Lead ServiceNow Developer to support our Risk and Compliance team. The ideal candidate will have extensive experience in ServiceNow development, particularly with the IRM module, and will be responsible for leading the development, and implementation of solutions that enhance our risk and compliance processes. This role requires strong technical expertise, leadership capabilities, a deep understanding of risk management principles and proven track record of working on multiple products particularly those that leverage AI technologies.

Experience and Education Required

Bachelor’s degree in Computer Science, Information Technology, or a related field.

5+ years of experience in ServiceNow development, with a focus on the IRM module.

Strong knowledge of ServiceNow platform capabilities, including scripting, workflows, and integrations.

Experience with ServiceNow ITSM and ITOM modules is a plus.

Excellent problem-solving skills and the ability to work in a fast-paced environment.

Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

ServiceNow certification (ServiceNow Certified System Administrator and ServiceNow Certified Application Developer, Certified Implementation Specialist – Risk & Compliance preferred)

Nice to have ServiceNow Certified Technical Architect (CTA) Certification.

Job Profile :

Lead the development of ServiceNow IRM solutions, ensuring alignment with business requirements and best practices.

Oversee the development team, providing guidance, mentorship, and support to junior developers.

Conduct code reviews and ensure adherence to coding standards and best practices.

Troubleshoot and resolve complex technical issues related to the ServiceNow platform.

Stay current with ServiceNow updates and enhancements, recommending improvements to existing processes.

Develop and maintain documentation for technical designs, processes, and procedures.

Work closely with IT and business teams to ensure successful implementation and integration of solutions.

Technical Skills :

ServiceNow expertise – IRM, GRC, scripting, UI policies, Flows, Workspaces, Workspace configuration

API & integration experience - Working with REST APIs, JSON, and ServiceNow Spokes

Strong problem-solving skills - Ability to troubleshoot and improve workflows

Strong understanding of ServiceNow platform capabilities and modules

Proven experience implementing complex ServiceNow solutions

Excellent communication skills both verbal and written in English

Experience leading team / mentoring junior developers

Understanding of Operation Risk and Compliance Management processes.

Enabling effective interaction with both technical and non-technical colleagues in a cross-functional environment, facilitating collaboration on AI-driven projects

A successful history of delivering software across a diverse range of languages, technologies, and platforms, with a particular emphasis on AI integrations and their application in real-world scenarios

Behavioral Skills :

Excellent communication skills and the ability to work effectively with cross-functional teams

Strong problem-solving skills and the ability to troubleshoot complex issues

Customer service focused

Ability to provide detailed notes on issues that arise

Ability to create and maintain process documentation

Ability to manage time, plan, organize and coordinate work assignments

ServiceNow Certified Implementation Specialist or similar certification is a plus

Other Details :

We need a strong ServiceNow Developer, someone who understands

Command of the ServiceNow platform

Experience developing the platform

Experience as a developer in the platform

Qualifications :

Bachelor’s degree in Computer Science, Management Information Systems, or equivalent

Certifications :

UI / UX – VueJS / Angular / React JS