SRE Application Support Lead

TransUnions Job Applicant Privacy Notice

What Well Bring :

We are seeking a highly skilled and motivated SRE Application Support Lead / Sr. Lead to join our 24x7 support team. This role is critical to ensuring the stability performance and reliability of mission-critical applications deployed across modern platforms including Docker Kubernetes and cloud environments. The ideal candidate will possess strong technical expertise leadership capabilities and a proactive mindset to drive operational excellence.

What Youll Bring : Key Responsibilities

Team Leadership & Management

Lead and mentor a team of SRE / Application Support Engineers.

Assign tasks set goals and ensure smooth day-to-day operations.

Foster a culture of ownership accountability and continuous improvement.

Incident & Problem Management

Own and manage critical incidents end-to-end.

Perform root cause analysis and drive permanent resolutions.

Collaborate with cross-functional teams and vendors for quick recovery.

Monitoring & Observability

Utilize tools like Splunk Grafana AppDynamics Spotfire to monitor application health.

Set up proactive alerting and dashboards for performance tracking.

Automation & Tooling

Develop scripts (Shell Python) to automate routine tasks.

Build and maintain internal tools to improve support efficiency.

Cloud & DevOps Integration

Support applications deployed in Docker Kubernetes and cloud platforms.

Collaborate with DevOps teams for CI / CD pipeline support and release validations.

Change & Release Management

Perform pre- and post-release validations.

Ensure production stability during deployments.

Documentation & Knowledge Management

Maintain runbooks SOPs and knowledge base articles.

Ensure onboarding materials and troubleshooting guides are up-to-date.

Stakeholder Communication

Provide timely updates to leadership and business teams.

Present metrics incident summaries and improvement plans.

SRE Mindset

Apply SRE principles to improve reliability scalability and performance of supported applications through proactive monitoring and automation.

Focus on reducing toil by automating repetitive tasks and improving operational efficiency.

Participate in blameless postmortems and contribute to continuous improvement initiatives based on incident learnings.

Drive observability enhancements by integrating metrics logs and traces into monitoring dashboards.

Collaborate with engineering teams to define and measure SLIs / SLOs ensuring alignment with business availability goals.

Required Skills :

Strong Incident Management (IM) expertise : Proven ability to lead and coordinate high-severity incidents including real-time triaging root cause identification and resolution tracking.

Bridge Call Management : Experience in initiating and leading bridge calls ensuring timely updates stakeholder alignment and effective resolution.

Stakeholder Communication & Coordination : Ability to interact with cross-functional teams vendors and leadership during incidents and planned changes.

Monitoring & Observability Tools : Proficient in Splunk Grafana AppDynamics Spotfire and other monitoring platforms.

Technical Proficiency : Strong hands-on experience in Linux SQL Shell scripting and Python (preferred).

Cloud & Containerization : Exposure to cloud platforms (AWS Azure GCP) Docker and Kubernetes.

Automation & Tooling : Experience in automating support tasks and building internal tools to improve operational efficiency.

Change & Problem Management : Familiarity with ITIL processes including change incident and problem management.

Certifications : ITIL AWS Azure Kubernetes or other relevant technical / process certifications are a plus.

Excellent Communication Skills : Strong verbal and written communication for effective collaboration and reporting.

Team Leadership : Experience in managing and mentoring support teams driving performance and ensuring 24x7 operational readiness.

Impact Youll Make :

Lead 24x7 SRE / Application Support operations ensuring high availability and performance of critical applications.

• Drive Incident Management processes including triage resolution and post-incident reviews.
• Initiate and lead bridge calls during high-severity incidents ensuring timely updates and coordination across teams.
• Act as the primary point of contact for stakeholder communication during incidents and planned changes.
• Oversee monitoring and observability using tools like Splunk Grafana AppDynamics and Spotfire.
• Support applications deployed in Docker Kubernetes and cloud platforms (AWS / Azure / GCP).
• Lead automation initiatives using Shell scripting and Python to improve operational efficiency.
• Collaborate with DevOps and Engineering teams for CI / CD and release management.
• Ensure compliance with ITIL processes (Incident Problem Change Management).
• Maintain documentation including runbooks SOPs and knowledge base articles.
• Tools & Technologies : Linux SQL Docker Kubernetes Splunk Grafana AppDynamics Spotfire Shell Python
• Certifications Preferred : ITIL AWS / Azure / GCP Kubernetes DevOps
• Work Mode : Hybrid (as per team policy)
• Shift Type : Rotational (24x7 coverage)

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Sr Lead Applications Support

Key Skills

Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics

Employment Type : Full-Time

Experience : years

Vacancy : 1