Product Operations Analyst

At Scalent, we are hiring for an Applied AI start-up using technology

to make online dating / matchmaking more efficient and healthier, given dating app

fatigue / burnout is at an all time high. The companies founders are experienced alumni of Google,

Zomato, Wharton, IIT and believe high performing companies can be created with a

culture of respect & empathy.

Job Description :

In the initial phase, the candidate will play matchmaker to identify and connect individuals

seeking romantic relationships. Responsibilities include conducting interviews, matching

client profiles, arranging meetings and providing feedback.

As we automate the process, responsibilities will evolve to codifying tribal knowledge

gained and human judgment that our AI algorithm can use, suggesting product & service

improvement based on user interactions, and protecting the brand keeping the Club

clean / free from bad actors.

Requirements :

1-2 years experience in client management / customer care, preferably at a leading

business process outsourcing firm

Outstanding communication, empathy and interpersonal skills to connect with

diverse clients and cater to their preferences and needs

Exceptional organizational and time-management skills to manage multiple clients

simultaneously. A high bar on excellence

Working knowledge of Excel

High degree of integrity. Ability to maintain confidentiality and professionalism in all

client interactions

Bachelor's degree in psychology, sociology, or a related field is preferred, but not

required