Account Manager

Dear LinkedIn Community,

We're excited to present an opening for dedicated individuals to join our team as a Sr. Specialist Account Manager (Renewal Sales).

Key Responsibilities :

Directly responsible for client renewal contract opportunities, revenue, and renewal rates for assigned territory. Conduct sales activities like making large number of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure Manage and be responsible for gross churn, net retention, and revenue for assigned territories Stay up to date with client product training and market benchmarks Identify opportunities to retain as well as opportunities for extended terms & additional growth. Be an expert in client products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals. Manage the different facets of subscription and support renewals Prepare the renewal letters, quotations, invoices, and notifications Contact clients directly to negotiate terms and conditions and render renewal contracts Position services and escalate pain points to the Sales and Customer Success team Forecast trends and suggestions on how those trends can enhance retention rates Bridge between Sales, Finance and Customer Success Refine renewal strategies that proactively engage a client in chopping the churn rates Augment the upsell and cross-sell opportunities Work with the product team to receive feedback on the growing requirements of a customer

Qualifications :

At least 1-3 years of account management and / or renewal experience Relevant industry experience in media monitoring / SaaS / PR / Marketing International market experience required Salesforce.com or a similar CRM system exposure shall be an added advantage Strong Written & Verbal communication skills Willing to go the extra mile with a strong work ethic; Self-directed & resourceful Operational excellence Ability to manage a highly transactional work environment Ability to excel at time management and prioritization Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues Best in class customer service and communication skills over the phone & in email Experience with renewal process and / or background in software preferred. Experience on Google Analytics process will be an added advantage

Apply now and seize this opportunity to launch your career to new heights!

Join us today!

RenewalSales #AccountManagement #CustomerSuccess #GoogleAnalytics #Gurugram #JobOpportunity #CareerGrowth #JoinOurTeam ✨