Associate - I

Company Overview

Vialto Partners is a market leader in Global Mobility Services. Our purpose is to 'Connect the World.' We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work. Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 8,000 staff worldwide and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve. To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on LinkedIn and Instagram.

Job Description

We are seeking a motivated Application Support Engineer with 1 to 3 years of hands-on experience supporting enterprise applications, specifically the M-Files Document Management System or any similar document management system. The ideal candidate will have foundational knowledge of Windows administration and Azure cloud services, applied specifically to document management system hosting, integration, and user management. This role focuses on ensuring the smooth operation, configuration, and user support of the document management system within a dynamic enterprise environment.

Key Responsibilities

• 2 to 3 years of experience in Application Support or IT Support roles, preferably with exposure to M-Files or similar Document Management Systems.
• Practical knowledge of document management system configuration, workflows, metadata, and permissions management.
• Experience managing Windows user accounts and federated authentication with a focus on document management system user access and security.
• Familiarity with Microsoft Azure cloud services as they relate to document management system hosting, integration, and access management.
• Configure, maintain, and support the M-Files Document Management System (DMS), or similar DMS platforms, including workflows, metadata, and user permissions aligned with business needs.
• Provide day-to-day application support to end users for the document management system, ensuring prompt resolution of incidents and service requests.
• Assist in managing user access related to the document management system by coordinating with Identity access management teams to ensure proper permissions are in place.
• Support Azure cloud services that host or integrate with the document management system, ensuring secure access and smooth interoperability.
• Monitor system performance, troubleshoot issues, and coordinate with vendors or internal teams for escalations.
• Facilitate integration of the document management system with other enterprise applications using Azure services where applicable, enabling seamless data exchange and automation.
• Document system configurations, troubleshooting steps, and support procedures to promote effective knowledge sharing.
• Conduct user training sessions focused on document management system features and best practices to improve user adoption and reduce support tickets.
• Collaborate with cross-functional teams on projects aimed at enhancing system functionality and overall operational efficiency.

Additional Information

Work Location - Hyderabad

Skills Required

Windows Administration, Workflows, Azure Cloud Services