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Customer Service - International Voice

Customer Service - International Voice

r3 ConsultantPune, Maharashtra, India
30+ days ago
Job description

Job Description : Customer Service Agents – International Voice Proces

Eligibility Criteria :

  • Education :

o Graduates with minimum 1 year of experience with International voice process

  • Age : 18 to 45 years
  • Communication : Must have excellent spoken English skills
  • Shift & Availability : o Willing to work in night shifts (24 / 7 rotational shifts)
  • o Must be comfortable with 2 rotational weekly offs

  • Location Preference : Pune
  • Salary Range : 30,000 to 40,000 per month (based on profile and experience)
  • Key Responsibilities :

  • Handle inbound and outbound calls for international customers
  • Should have experience with International voice process.

  • Provide accurate information and support related to products or services
  • Resolve customer queries efficiently and effectively, ensuring high levels of customer satisfaction
  • Maintain call quality standards and follow company protocols
  • Update customer records accurately in the system
  • Collaborate with internal teams to resolve complex issues if required
  • Adhere to shift schedules and maintain regular attendance
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    Customer Service • Pune, Maharashtra, India