Job Description : Customer Service Agents – International Voice Proces
Eligibility Criteria :
o Graduates with minimum 1 year of experience with International voice process
Age : 18 to 45 yearsCommunication : Must have excellent spoken English skillsShift & Availability : o Willing to work in night shifts (24 / 7 rotational shifts)o Must be comfortable with 2 rotational weekly offs
Location Preference : PuneSalary Range : 30,000 to 40,000 per month (based on profile and experience)Key Responsibilities :
Handle inbound and outbound calls for international customersShould have experience with International voice process.
Provide accurate information and support related to products or servicesResolve customer queries efficiently and effectively, ensuring high levels of customer satisfactionMaintain call quality standards and follow company protocolsUpdate customer records accurately in the systemCollaborate with internal teams to resolve complex issues if requiredAdhere to shift schedules and maintain regular attendance