Account Manager

Account Manager

Team :  Indian Stores - Category Brand Management

We are looking for an analytical and customer-obsessed Account Manager to join our Indian Stores team, working with strategic category brands to drive growth and selection on Amazon.in. This role requires a blend of business development, relationship management, and data-driven decision-making in a fast-paced marketplace environment.

A Day in the Life

The successful Account Manager will manage a portfolio of category brands, developing deep relationships with brand partners and driving commercial growth. You will work closely with sellers and brand partners to ensure the widest selection at competitive pricing, guide them on day-to-day operations, help identify growth opportunities, enable faster delivery options, and train them on using Amazon tools efficiently. You will navigate ambiguity in a dynamic marketplace environment and work effectively with cross-functional teams including Category Management, Operations, Marketing, Finance, and Product teams.

IN Stores - Category Management

The IN Stores team runs the Amazon India marketplace, one of the fastest-growing e-commerce platforms in the country. Our Category Management and Account Management teams work together to manage categories end-to-end, working closely with sellers and brand partners to deliver the best customer experience. We are passionate about helping Indian and international brands succeed on Amazon.in and reach millions of customers across India.

Key Job Responsibilities

Manage relationships with an existing portfolio of category brands (Small, Medium & Large Enterprises)

Drive business growth by identifying opportunities to expand selection, improve pricing competitiveness, and enhance brand presence on Amazon.in

Monitor performance metrics and retention of brand accounts, taking proactive actions to address issues

Serve as the primary point of contact for brand partners, fostering strong, collaborative relationships and understanding their business needs, challenges, and goals

Guide brands on catalog management, pricing strategies, promotional opportunities, advertising options, and fulfillment solutions (FBA)

Analyze sales data, traffic patterns, and conversion metrics to provide actionable insights and recommendations to brand partners

Collaborate with Category Managers to develop category strategies and execute joint business plans with key brands

Train brand partners on Amazon seller tools, advertising platforms, and best practices

Negotiate commercial terms and promotional investments with brand partners

Work cross-functionally with Marketing, Operations, and Product teams to resolve issues and improve brand partner experience

Basic Qualifications

A degree in Business, Marketing, Engineering, or related field

Min 2 years of relevant experience in account management, sales, or business development in a fast-paced environment

Relevant experience working with Excel and databases in a professional environment

Relevant experience in using data analytics to solve problems such as customer, partner, or business performance issues

Strong understanding of e-commerce or retail business models

Proven track record of meeting and exceeding sales targets or business goals

Preferred Qualifications

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.

Experience in e-commerce, marketplace management, or retail category management

Experience working with FMCG, consumer electronics, fashion, or other major retail categories

Experience with brand management or working with brand partners in India

Master's degree or MBA from a premier institution

Strong business acumen, negotiation skills, and ability to influence stakeholders

Familiarity with Amazon Seller Central, Vendor Central, or advertising platforms

Understanding of Indian consumer behavior and regional market dynamics

Experience managing P&L or business metrics

Equal Opportunity Statement

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.