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Manager – IT Vendor Management

Manager – IT Vendor Management

Ujjivan Small Finance BankBangalore Urban, Karnataka, India
12 days ago
Job description

POSITION DESCRIPTION

JOB TITLE

Manager – IT Vendor Management

DEPARTMENT

LOCATION

SUB-DEPARTMENT

IT Governance and PMO

TYPE OF POSITION

Full-time

REPORTS TO

Senior Manager – IT Vendor Governance

  • ROLE PURPOSE & OBJECTIVE

A Vendor Management Specialist plays a critical role in ensuring that vendor relationships are optimized for quality, compliance, and cost-effectiveness. The role is expected to lead and manage the end-to-end lifecycle of IT vendors, from selection and onboarding through ongoing relationship management to contract renewal or exit. This position requires a blend of negotiation, analytical, and interpersonal skills to drive value and support organizational objectives.

  • KEY DUTIES & RESPONSIBILITIES OF THE ROLE
  • Business

  • Oversee the complete lifecycle of IT vendors, including identification, evaluation, selection, onboarding, performance management, renewal, and exit.
  • Develop and maintain a structured vendor onboarding process, ensuring all due diligence, compliance, and risk assessments are completed.
  • Lead contract negotiations in collaboration with procurement, legal, and business stakeholders to ensure favorable terms and alignment with business needs.
  • Coordinate with business and IT units to capture requirements, evaluate vendor proposals, and facilitate the selection process.
  • Manage vendor transitions, including knowledge transfer, change management, and exit strategies to ensure minimal business disruption.
  • Maintain a central repository of vendor contracts, documentation, and performance records.
  • Customer

  • Build and maintain strong, collaborative relationships with key IT vendors and internal stakeholders.
  • Conduct regular vendor performance reviews, ensuring that service delivery meets agreed standards and business expectations.
  • Identify and implement opportunities for vendor consolidation, cost savings, and value enhancement.
  • Internal Process

  • Ensure all vendor management activities comply with internal policies, regulatory requirements, and industry best practices.
  • Collaborate with cross-functional teams (procurement, IT, risk, legal) to streamline vendor management processes.
  • Analyze vendor data to uncover trends, cost-saving opportunities, and support decision-making.
  • Address and resolve vendor-related issues promptly to maintain service continuity and satisfaction.
  • Learning & Performance

  • Support the development and delivery of training and awareness programs for vendor management best practices.
  • Ensure goal-setting, midyear -review and annual appraisal process happens within specified timelines for self.
  • Ensure adherence to training man-days / mandatory training programs for self.
  • Key Performance Indicators
  • Vendor onboarding time
  • Vendor lifecycle completion rate
  • Cost savings achieved through negotiation and process improvement
  • Vendor compliance and contract adherence rates
  • Strength and effectiveness of vendor relationships
  • Vendor satisfaction levels
  • MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
  • Educational

    Qualifications

  • Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
  • Experience

  • 6-12 years of proven experience in vendor management, procurement, or a similar role.
  • Certifications

  • CPSM, PMP are a plus
  • Functional Skills

  • Analytical and problem-solving abilities
  • Proficiency in data analysis and reporting.
  • Familiarity with contract management principles and procurement tools.
  • Excellent organizational skills and attention to detail.
  • Ability to work collaboratively with cross-functional teams and manage multiple priorities
  • Behavioral Skills

  • Critical thinking and problem-solving skills
  • Planning & Organizing
  • Leadership skills
  • Strong communication skills
  • Team work
  • Negotiation skills
  • Competencies

  • Negotiation
  • Communication
  • Relationship Management
  • Analytical and Problem-solving ability.
  • Evaluate options & priorities.
  • Compliance and governance.
  • Create a job alert for this search

    Manager Vendor • Bangalore Urban, Karnataka, India

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