POSITION DESCRIPTION
JOB TITLE
Manager – IT Vendor Management
DEPARTMENT
LOCATION
SUB-DEPARTMENT
IT Governance and PMO
TYPE OF POSITION
Full-time
REPORTS TO
Senior Manager – IT Vendor Governance
A Vendor Management Specialist plays a critical role in ensuring that vendor relationships are optimized for quality, compliance, and cost-effectiveness. The role is expected to lead and manage the end-to-end lifecycle of IT vendors, from selection and onboarding through ongoing relationship management to contract renewal or exit. This position requires a blend of negotiation, analytical, and interpersonal skills to drive value and support organizational objectives.
KEY DUTIES & RESPONSIBILITIES OF THE ROLEBusiness
Oversee the complete lifecycle of IT vendors, including identification, evaluation, selection, onboarding, performance management, renewal, and exit.Develop and maintain a structured vendor onboarding process, ensuring all due diligence, compliance, and risk assessments are completed.Lead contract negotiations in collaboration with procurement, legal, and business stakeholders to ensure favorable terms and alignment with business needs.Coordinate with business and IT units to capture requirements, evaluate vendor proposals, and facilitate the selection process.Manage vendor transitions, including knowledge transfer, change management, and exit strategies to ensure minimal business disruption.Maintain a central repository of vendor contracts, documentation, and performance records.Customer
Build and maintain strong, collaborative relationships with key IT vendors and internal stakeholders.Conduct regular vendor performance reviews, ensuring that service delivery meets agreed standards and business expectations.Identify and implement opportunities for vendor consolidation, cost savings, and value enhancement.Internal Process
Ensure all vendor management activities comply with internal policies, regulatory requirements, and industry best practices.Collaborate with cross-functional teams (procurement, IT, risk, legal) to streamline vendor management processes.Analyze vendor data to uncover trends, cost-saving opportunities, and support decision-making.Address and resolve vendor-related issues promptly to maintain service continuity and satisfaction.Learning & Performance
Support the development and delivery of training and awareness programs for vendor management best practices.Ensure goal-setting, midyear -review and annual appraisal process happens within specified timelines for self.Ensure adherence to training man-days / mandatory training programs for self.Key Performance IndicatorsVendor onboarding timeVendor lifecycle completion rateCost savings achieved through negotiation and process improvementVendor compliance and contract adherence ratesStrength and effectiveness of vendor relationshipsVendor satisfaction levelsMINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLSEducational
Qualifications
Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.Experience
6-12 years of proven experience in vendor management, procurement, or a similar role.Certifications
CPSM, PMP are a plusFunctional Skills
Analytical and problem-solving abilitiesProficiency in data analysis and reporting.Familiarity with contract management principles and procurement tools.Excellent organizational skills and attention to detail.Ability to work collaboratively with cross-functional teams and manage multiple prioritiesBehavioral Skills
Critical thinking and problem-solving skillsPlanning & OrganizingLeadership skillsStrong communication skillsTeam workNegotiation skillsCompetencies
NegotiationCommunicationRelationship ManagementAnalytical and Problem-solving ability.Evaluate options & priorities.Compliance and governance.