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Manager – IT Vendor Management
Ujjivan Small Finance BankBangalore Urban, Karnataka, India13 days ago
Job descriptionKEY DUTIES & RESPONSIBILITIES OF THE ROLE Oversee the complete lifecycle of IT vendors, including identification, evaluation, selection, onboarding, performance management, renewal, and exit. Develop and maintain a structured vendor onboarding process, ensuring all due diligence, compliance, and risk assessments are completed. Lead contract negotiations in collaboration with procurement, legal, and business stakeholders to ensure favorable terms and alignment with business needs. Coordinate with business and IT units to capture requirements, evaluate vendor proposals, and facilitate the selection process. Manage vendor transitions, including knowledge transfer, change management, and exit strategies to ensure minimal business disruption. Maintain a central repository of vendor contracts, documentation, and performance records. Build and maintain strong, collaborative relationships with key IT vendors and internal stakeholders. Conduct regular vendor performance reviews, ensuring that service delivery meets agreed standards and business expectations. Identify and implement opportunities for vendor consolidation, cost savings, and value enhancement. Ensure all vendor management activities comply with internal policies, regulatory requirements, and industry best practices. Collaborate with cross-functional teams (procurement, IT, risk, legal) to streamline vendor management processes. Analyze vendor data to uncover trends, cost-saving opportunities, and support decision-making. Address and resolve vendor-related issues promptly to maintain service continuity and satisfaction. Support the development and delivery of training and awareness programs for vendor management best practices. Ensure goal-setting, midyear -review and annual appraisal process happens within specified timelines for self. Ensure adherence to training man-days / mandatory training programs for self. Key Performance Indicators Vendor onboarding time Vendor lifecycle completion rate Cost savings achieved through negotiation and process improvement Vendor compliance and contract adherence rates Strength and effectiveness of vendor relationships Vendor satisfaction levels MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Bachelor’s degree in Business Administration, Supply Chain Management, or a related field. 6-12 years of proven experience in vendor management, procurement, or a similar role. CPSM, PMP are a plus Analytical and problem-solving abilities Proficiency in data analysis and reporting. Familiarity with contract management principles and procurement tools. Excellent organizational skills and attention to detail. Ability to work collaboratively with cross-functional teams and manage multiple priorities Critical thinking and problem-solving skills Planning & Organizing Leadership skills Strong communication skills Team work Negotiation skills Negotiation Communication Relationship Management Analytical and Problem-solving ability. Evaluate options & priorities. Compliance and governance.
POSITION DESCRIPTION
JOB TITLE
Manager – IT Vendor Management
DEPARTMENT
LOCATION
SUB-DEPARTMENT
IT Governance and PMO
TYPE OF POSITION
Full-time
REPORTS TO
Senior Manager – IT Vendor Governance
- ROLE PURPOSE & OBJECTIVE
A Vendor Management Specialist plays a critical role in ensuring that vendor relationships are optimized for quality, compliance, and cost-effectiveness. The role is expected to lead and manage the end-to-end lifecycle of IT vendors, from selection and onboarding through ongoing relationship management to contract renewal or exit. This position requires a blend of negotiation, analytical, and interpersonal skills to drive value and support organizational objectives.
Business
Customer
Internal Process
Learning & Performance
Educational
Qualifications
Experience
Certifications
Functional Skills
Behavioral Skills
Competencies
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Manager Vendor • Bangalore Urban, Karnataka, India
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