Production Support Engineer

Role : Product Support Engineer

Location : Remote Position

Mode : Remote (may need to travel to nearby Concentrix office as per business need)

Job Description

Key Duties and Responsibilities

• Support and Maintain Applications : Provide ongoing support and maintenance for applications, modules, and tasks using MERN Stack & Java / J2EE and related technologies.
• Technical Leadership : Offer technical guidance to the support team, stepping in to assist with coding and troubleshooting as needed.
• Requirement Analysis : Understand and translate business requirements into technical specifications.
• Issue Resolution : Identify and resolve bottlenecks and bugs, ensuring smooth operation of applications.
• Collaboration : Work closely with internal team members, shared services teams (e.g., Server team, Network, etc.), and external stakeholders throughout the project lifecycle.
• Environment Setup : Perform necessary end-to-end setup (software and middleware) on development, testing, and production environments.
• Quality Assurance : Conduct code reviews to ensure high-quality deliverables and adherence to best practices.
• Knowledge Sharing : Promote and practice knowledge sharing within the team.
• Flexible Work Hours : Be prepared to work in flexible time zones as per client requirements.
• AI Application Support : Support AI application deployment and operations in production environments.

Qualifications and Experience Required