Identity Governance Consultant

Company : TCS

Skill : Saviynt

Location : Bengaluru, Chennai, Hyderabad

Experience : 5 to 12 Years

Job Description :

• IT experience specifically in Identity Management.
• Hands on development, customization, and solution experience on one or more Identity Management solution suite, depth of understanding in Identity Management and Governance use cases etc.
• Have good knowledge on Saviynt IGA architecture with hands on experience in application onboarding (provisioning / de-provisioning), Birthright Provisioning, implementing application workflows, Segregation of Duties, Analytics Reporting Services and Campaigns / Access Certifications.
• Strong knowledge of Access Reviews and certifications in Saviynt.
• Resolve technical issues through debugging, research, and investigation.
• Provide Application Support in 24
• 7 Environment.
• Application Support and Operations Management.
• Logs for failure patterns across customers.
• Log alerts for application failures (needs to be automated so need to work with Team to finalize the way forward).
• Monitor jobs running on application. Restart / Restore the job as per original schedule in case of any failure.
• Escalate : In case of specific pre-identified issue types, reach out to the respective SPOCs in the other clusters to remediate / restore.
• Resolve tickets by working with Product Teams / Application Teams.
• Respond and assign to all tickets to pre-identified team within SLA timeline.
• Maintain a culture of continuous improvement, by providing suggestions for process improvements, providing updates to documentation, providing assistance and transfer of knowledge to peers in your area of expertise.
• Excellent oral & written communication skills and ability to work with global counterpart.