Client Consulting Manager

Team Summary

Visa Consulting and Analytics (VCA) drives tangible impactful and financial results for Visas network clients including both financial services and merchants. Drawing on our expertise in strategy consulting data analytics brand management marketing operational and macroeconomics Visa Consulting and Analytics solves the most strategic problems for our clients.

The India & South Asia (InSA) Consulting Market team within Visa Consulting & Analytics provides consulting and solution services for Visas largest issuers in India Sri Lanka Bangladesh Nepal Bhutan & Maldives. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability strategic growth customer experience digital payments and running risk.

You will join our consulting team and play a role in delivering and implementing high impact projects and solutions with client across the Payments Ecosystem which includes Issuers Acquirers Merchants Fintechs etc. This person will develop initiatives to promote balanced and profitable growth thereby ensuring that Visa is both the preferred brand and outstanding business partner. The main objective of the role is to help deepen client relationships identify consulting opportunities and optimize client performance by helping them implement campaigns and strategies recommended by Visa. This role is based in our Mumbai office and reporting into the Head of Visa Consulting and Analytics India and South Asia

What a Client Consulting Manager does at Visa :

The three responsibility areas are :

Drive business and pipeline development of Visas Consulting and Advisory services with specific revenue targets as per the annual plans for India Lead high-impact solutioning & delivery that meet the high standards leading to high NPS & repeat engagements Develop Consulting practice area within the assigned client cohort & contribute to Thought Leadership

Your responsibilities will include :

• Using VISA and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with VISAs key clients
• Develop a pipeline of projects in partnership with the Client Relationship Management teams deliver engagement proposals and secure new consulting assignments with clients as well as re-engagements opportunities via a consultative sales approach
• Lead regular strategic & planning discussions at client level collaborating with internal Visa teams and key stakeholders at clients
• Manage facilitate and implement consulting services and meet engagement deliverables (engagement objectives project scope budget paperwork external consultants supervision and project delivery)
• Design and deliver compelling presentations to illustrate findings ideas recommendations within consulting engagements and more broadly at times physically support implementation at the client site
• Collaborate cross-functionally (marketing sales risk client services products & innovation) and across global regional teams to execute projects in ways that use the breadth and depth of Visas resources
• Collaborate with other VCA team members ensuring the delivery of high-quality consulting deliverables
• Commercialize new set plays that are rolled out across InSA clients
• Potential projects could include portfolio management diagnostics assessments of digital product and marketing strategies product design and launch development of industry landscape evaluations to inform payments strategies and optimization of client customer experience and supporting processes.

Why this is important to Visa

Visa is committed to meeting a broader set of our clients needs which in turn help to diversify our revenue. Visa Consulting and Analytics is a leading contributor to achieving this strategy. The Client Consulting Manager is responsible for delivering this objective for India and South Asia clients.

What you will need :

Having already accumulated a variety of experience you will be curious about the payment industry and keen to work alongside an experienced team in gaining a deeper understanding. You will be comfortable in presale consulting engagement delivery of a project managing a project end to end and relish the opportunity to work closely with clients to influence their future performance. As a Manager you should be a strong leader working with client senior management team and internal client relationship and account executives in Visa.

Qualifications :

Specific skills and experience you will bring are :

6 years of solid experience gained preferably within the financial services practice of a top-tier consulting firm having moved swiftly through ranks OR at a large Indian regional or global financial institution and / or financial technology company. A combination of regional and global experience strongly desired

Deep consulting skills and client engagement capabilities. Advanced client management project management and presentation skills

Comfortable interacting with and presenting to senior management of clients and VISA

Superior analytical and problem-solving skills with demonstrated intellectual and analytical rigor

Curious up to date with Indian payment landscape with a point of view on what & how of client priorities & problems

Financial acumen with experience managing a P&L.

Detail oriented ensuring the highest level of quality / rigor in reports and data analysis

Self-motivated results-oriented individual with the ability to progress multiple priorities concurrently

Strong commercial acumen with experience in working on business / value cases that prove ROI

Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups

In addition you will ideally bring the following :

Strong consulting toolkit (e.g. hypothesis driven analysis & problem solving stakeholder management / facilitation and project management skills)

Significant understanding of data analysis modelling and technology in payments and cloud technology etc.

Experience using financial indicators to measure business performance with a significant focus on impacting return on investment

Knowledge and understanding of banking operations and / or payment schemes including products & services business systems and processes marketing initiatives and card issuing experience

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work : No

Employment Type : Full-time

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Experience : years

Vacancy : 1