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Head Dialysis Operations
Head Dialysis OperationsConfidential • Thane, India
Head Dialysis Operations

Head Dialysis Operations

Confidential • Thane, India
7 days ago
Job description

We are hiring a Head Dialysis Operations to lead India & Global device operations for a fast-growing MedTech startup.

The Head – Dialysis Operations will be responsible for leading end-to-end dialysis delivery network, ensuring operational, clinical, and financial excellence across all centers. The role encompasses commissioning of new centers, business expansion through operational scale-up, performance optimization, and central command center oversight. This position will serve as the bridge between strategic growth objectives and on-ground operational execution, ensuring deliver world-class outcomes

Key Responsibilities

1. Commissioning & Expansion of Dialysis Centers

  • Lead the setup, commissioning, and ramp-up of new dialysis centers across domestic and international markets.
  • Develop and execute expansion strategies in alignment with growth roadmap — including greenfield centers, O&M models, and PPP partnerships.
  • Coordinate with cross-functional teams for site readiness, regulatory clearances, installation of devices, and clinical onboarding.
  • Ensure operational standardization, scalability, and cost efficiency across all new deployments.

2. Clinical, Operational & Service Excellence

  • Drive adherence to clinical protocols, quality standards, and patient safety frameworks across all centers.
  • Monitor and continuously improve key clinical and operational KPIs such as dialysis adequacy, machine uptime, infection control, and patient satisfaction.
  • Implement a continuous improvement framework for nursing care, technician performance, and infection prevention.
  • Build a culture of operational excellence, empathy, and patient-first service across all touchpoints.
  • 3. Central Command Center Management

  • Oversee the Renal Command Center, ensuring real-time visibility into performance metrics across centers — including patient parameters, machine uptime, consumable usage, and service requests.
  • Utilize command center analytics to drive proactive interventions, remote troubleshooting, and operational benchmarking.
  • Integrate data from the Digital Nephrology Platform to support predictive maintenance, clinical quality monitoring, and efficiency optimization.
  • Leverage digital dashboards for performance governance and decision-making at both strategic and operational levels.
  • 4. Manpower & Resource Management

  • Lead end-to-end workforce planning, recruitment, training, and performance management for dialysis technicians, nurses, and operational staff.
  • Establish manpower norms, shift structures, and productivity benchmarks tailored to each center's scale.
  • Oversee sourcing, inventory, and usage optimization of consumables and medical supplies to ensure availability and cost control.
  • Foster capability development programs and leadership pipelines across the operations team.
  • 5. Financial & P&L Management

  • Own the full P&L for the dialysis operations vertical, ensuring revenue growth, cost control, and profitability at the center and network levels.
  • Develop financial models and budgets for existing and new centers, tracking performance against targets.
  • Identify and execute initiatives for efficiency improvement, yield enhancement, and cost optimization.
  • Align pricing, reimbursement, and partnership structures with financial sustainability goals.
  • 6. Business Development & Strategic Support

  • Collaborate with the business development team to identify, assess, and secure new hospital partnerships, O&M contracts, and PPP opportunities.
  • Support the marketing team with operational insights and success stories to strengthen positioning in the renal care ecosystem.
  • Contribute to business planning, investor discussions, and strategic reviews with operational data and performance intelligence.
  • 7. Governance, Compliance & Quality Assurance

  • Ensure compliance with all local and national healthcare, biomedical, and safety regulations.
  • Conduct regular audits of centers for quality assurance, operational compliance, and process adherence.
  • Maintain strong alignment between clinical governance, operations, and digital command center data streams.
  • Implement corrective actions and continuous quality improvement initiatives across the network.
  • Key Competencies

  • Proven leadership in dialysis, hospital, or healthcare operations management.
  • Strong command of clinical quality, P&L accountability, and multi-site performance management.
  • Deep understanding of dialysis workflows, consumable management, and patient care pathways.
  • Exposure to digital health systems, IoT-enabled monitoring, or command-center operations preferred.
  • Excellent stakeholder management, financial acumen, and data-driven decision-making skills.
  • Ability to lead large multidisciplinary teams with empathy, discipline, and performance focus.
  • 6+ years of experience in Startup, Healthcare / Healthtech service operations or Consulting
  • Healthcare background with MBA from Tier 1 institutes in India preferred
  • Attractive salary with performance linked bonus and ESOPs
  • Location : Mumbai with significant travel nationally and internationally
  • #hiring #operationsjobs #medtechjobs #healthtech #supplychain #medicaldevices #operationslead #startupjobs #techjobsindia #mumbaijobs

    Skills Required

    digital health systems, IoT-enabled monitoring, multi-site performance management, command-center operations

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    Operation • Thane, India

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