Talent.com
This job offer is not available in your country.
Customer care executive

Customer care executive

Drlogy Technologies Pvt LtdRajkot, GJ, IN
1 day ago
Job type
  • Quick Apply
Job description

Job Type : Full-Time - work from home - NOT ALLOWED

Industry : Software as a Service (SaaS) – Healthcare / Technology

Experience : 1–2 Years in SaaS or B2B Support Preferred

Location : Rajkot, Gujarat

About Drlogy :

Drlogy is a fast-growing healthcare SaaS platform offering comprehensive software solutions for diagnostics labs, hospitals, and healthcare providers. Our Lab SaaS product empowers pathology and diagnostic centers with advanced features like automated billing, reporting, online booking, and patient management.

Job Summary :

We are looking for a Support Executive to assist clients in using our Drlogy SaaS software efficiently. You will act as the bridge between the client and our product / technical teams, ensuring timely issue resolution, training, onboarding, and customer satisfaction.

Key Responsibilities :

  • Handle client queries via calls, emails, chat, or ticketing system.
  • Provide product support, training, and troubleshooting for Drlogy SaaS features.
  • Assist with new client onboarding and setup.
  • Escalate technical bugs or feature issues to the technical team with proper documentation.
  • Maintain timely follow-ups to ensure issues are resolved and clients are satisfied.
  • Create and maintain support documentation, FAQs, and training resources.
  • Collect client feedback and relay it to the product team for improvement.
  • Maintain detailed records of client communication and resolutions.

Requirements

Required Skills :

  • Good communication and customer service skills (Hindi, English, and local language).
  • Ability to understand and explain software features and workflows.
  • Basic understanding of healthcare or laboratory operations is a plus.
  • Familiarity with SaaS, CRM tools, ticketing systems, or remote support software.
  • Strong problem-solving skills and patience in dealing with customers.
  • Qualification :

  • Graduate in any discipline (Science or IT background preferred).
  • Minimum 1 year of experience in software or customer support (freshers can also apply with strong communication skills).
  • only Girls can apply.
  • What We Offer :

  • Opportunity to work in a growing healthcare SaaS company.
  • On-the-job training and product knowledge sessions.
  • Career growth in customer support, product training, or client success.
  • Friendly and collaborative work culture.
  • Create a job alert for this search

    Customer Care Executive • Rajkot, GJ, IN

    Related jobs
    Customer Care Executive

    Customer Care Executive

    Dadu Medical CentreDelhi, Delhi
    Provide information of Products / Services / Offers to customers.Handling inbound calls & outbound calls.Solve customers’ query over the phone. Your main goal is to boost our sales by reaching out t...Show moreLast updated: 30+ days ago
    Customer Care Executive

    Customer Care Executive

    ALLIANZINDIA
    Allianz is the home for those who dare a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people both its...Show moreLast updated: 30+ days ago
    Customer Care Executive (Inbound)

    Customer Care Executive (Inbound)

    iServe FinancialINDIA
    Job Description Should have excellent Communication Skills (written and verbal) Should have excellent Convincing Power.Excellent Customer Service skills. Feedback - emails / phones (communication ch...Show moreLast updated: 30+ days ago
    Customer Care Executive (Freshers) Rajkot

    Customer Care Executive (Freshers) Rajkot

    Infinity Transoft Solution Pvt Ltd.Rajkot, Gujarat, IN
    Answering questions or addressing any concerns they may have.Note : Training will be provided by company.Higher Secondary, Secondary School, Vocational Course, Diploma, Professional Degree, B.Call ...Show moreLast updated: 30+ days ago
    Customer Support Executive

    Customer Support Executive

    White ForceDelhi
    DocOnline's vision is to make healthcare available everywhere for everyone at anytime and anywhere.Through a combination of steadily increasing Internet presence as well as computer intelligence, w...Show moreLast updated: 30+ days ago
    customer service executive

    customer service executive

    CONNECTING 2 WORKIndia, Telangana
    We are growing each day and would love to have someone who is equally passionate about coming on board with us as we are about the work we do. Customer Relationship Management – Organised and Detail...Show moreLast updated: 30+ days ago
    Executive - Customer Management

    Executive - Customer Management

    CAPITAINDIA
    Undertakes a wide range of technical / specialist administrative tasks in an effective, efficient and professional manner. Executive - Customer Management.Deliver timely and efficient support accordin...Show moreLast updated: 30+ days ago
    Customer Care Associate

    Customer Care Associate

    BOSTON SCIENTIFICINDIA
    Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance.At Boston Scientific, well give you the opportunity to harness all thats within you by working in teams of...Show moreLast updated: 30+ days ago
    Customer Support Executive - SaaS Software

    Customer Support Executive - SaaS Software

    iSmartRecruitRajkot, Gujarat, India
    SmartRecruit is a leading SaaS company specializing in innovative recruitment solutions.We empower recruitment agencies and HR departments with cutting-edge technology to streamline their hiring pr...Show moreLast updated: 30+ days ago
    Customer Success Executive - Ahmedabad

    Customer Success Executive - Ahmedabad

    cogoportINDIA
    At Cogoport, Customer Success Executives (CSEs) are the first point of contact for businesses moving goods globally.As a CSE, you own the customer relationship from lead qualification to freight bo...Show moreLast updated: 30+ days ago
    Customer Relation Executive (Full Time)

    Customer Relation Executive (Full Time)

    NBFCRajkot, Gujarat, IN
    We are looking for a dedicated and customer-oriented Customer Relationship Executive to join our insurance team.The ideal candidate will be responsible for managing relationships with policyholders...Show moreLast updated: 30+ days ago
    Transportation Representative, Executive Customer Relations

    Transportation Representative, Executive Customer Relations

    ASSPL - TelanganaIN, TS
    Executive Customer Relations (ECR) team manages IN trans related escalations for rescue, root causing and medium / long term systemic changes. The team manages multiple programs such as INOPS VPI, ECR...Show moreLast updated: 30+ days ago
    Customer executive

    Customer executive

    pepsico india ltdINDIA
    CE handles single / multiple distributors ranging over different scale of business.He is the representation of PepsiCo in market who is responsible for planning, deploying and executing joint busines...Show moreLast updated: 30+ days ago
    Customer Service Executive

    Customer Service Executive

    GOODYEARINDIA
    Goodyear Talent Acquisition Representative : .Relocation Assistance Available : .Co-ordination with customer for Warranty Handling within set Turnaround Time / Response time. Technical knowledge of tyre ...Show moreLast updated: 30+ days ago
    Customer Care Executive - Rajkot

    Customer Care Executive - Rajkot

    Rentokil InitialRajkot, GJ, IN
    Quick Apply
    Rentokil PCI is the leading pest control service provider in India.A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one ...Show moreLast updated: 30+ days ago
    Customer Support Executive (Bpo)

    Customer Support Executive (Bpo)

    Vision India Services Pvt. Ltd.Delhi
    Job Profile- Customer Support Executive (BPO).Bachelor’s degree or equivalent experience in customer service or related field. Excellent communication skills in spoken and written English, Hindi (As...Show moreLast updated: 30+ days ago
    Customer Care Executive

    Customer Care Executive

    Talent CornerMaharashtra
    Experience : 0-2 yearsLocation : Nariman Point, MumbaiRequirement : .Candidates with good English verbal and written communication skills. Customer service experience or freshers are welcomed.Show moreLast updated: 30+ days ago
    • Promoted
    customer experience executive

    customer experience executive

    Kripashree jewels pvt ltdRajkot, IN
    We are a company involved in operating various retail outlets in Patna.This is a full-time on-site role for a Customer Experience Executive at Kripashree Jewels Pvt Ltd located in Patna.The role in...Show moreLast updated: 1 day ago