Advisor Voice (RVC) ( 82737893 )

Posted Date : 01 May 2025

Function / Business Area :

Customer Service

Location :

Bhopal 1 - Kolar Road

Job Responsibilities :

• Manage all customer interactions as rostered within parameters
• Demonstrate ownership on calls when contacted by customer
• Respond to all customers in appropriate tone and language
• Offer a solution-based approach for all customer interactions
• Educate the customer at every given possible opportunity
• Ensure updation of product, system, process and policy knowledge
• Adhere to rostered timing, scheduled shifts and activities
• Capture customer details and data relevant to the call or service
• Resolve customer queries within agreed timelines
• Manage outbound campaigns as per business requirement
• Increase, develop and retain customer base through relationship building and service
• Follow all contact center policies, procedures, code of conduct and legislative requirements

Education Requirement :

10 2 / Graduation degree in any discipline

Experience Requirement :

6 months - 2 years (Minimum 6 months experience in BPO is mandatory)

Skills & Competencies :

Please update your profile and upload resume to apply

Location Map :

Bhopal 1 - Kolar Road