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ServiceNow Implementation & Platform Specialist

ServiceNow Implementation & Platform Specialist

Anlage Infotech (I) Pvt. Ltd.Delhi, IN
30+ days ago
Job type
  • Remote
Job description

ServiceNow Implementation & Platform Specialist

These two roles are focused on broader ServiceNow platform implementation, major version upgrades, cloning, and providing comprehensive technical guidance to clients across various modules.

Responsibilities :

  • Assist in the design, development, and implementation of diverse ServiceNow modules such as ITSM, ITOM (including Discovery, Service Mapping, Event Management), Integrations, and CMDB, ensuring adherence to best practices.
  • Demonstrable experience in planning, executing, and validating ServiceNow Platform Upgrades and Cloning processes, including post-clone activities and troubleshooting.
  • Work closely with clients and stakeholders to thoroughly understand their business requirements and provide expert technical guidance, solutioning, and advisory services.
  • Develop and configure a wide array of ServiceNow components, including workflows, business rules, client scripts, UI policies, UI actions, script includes, notifications, and various integrations (e.g., REST, SOAP, custom integrations).
  • Conduct rigorous testing and validation of ServiceNow solutions, including unit testing, integration testing, and user acceptance testing, to ensure they meet specified business requirements and quality standards.
  • Troubleshoot and resolve complex issues related to various ServiceNow modules, providing timely and effective support to clients and ensuring minimal disruption to operations.
  • Create and maintain comprehensive and high-quality technical documentation for ServiceNow solutions, including design specifications, configuration guides, integration documentation, and troubleshooting procedures.
  • Collaborate effectively with cross-functional teams, including project managers, business analysts, other developers, and quality assurance, to ensure seamless integration and data flow across different ServiceNow modules and external systems.
  • Stay current with the latest ServiceNow updates, releases, new features, and best practices to ensure optimal solution delivery and platform utilization.

Required Skills & Experience :

  • Broad experience across multiple ServiceNow modules (e.g., ITSM, ITOM, CMDB).
  • Specific hands-on experience with ServiceNow platform upgrades and cloning.
  • Strong client-facing skills with the ability to articulate technical concepts to non-technical stakeholders.
  • Proficiency in scripting (JavaScript, GlideRecord) and integration methods within ServiceNow.

    • General Requirements for All Positions :

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 5 years of proven, hands-on experience as a ServiceNow Developer.
  • Strong understanding of the ServiceNow platform architecture, data model, and development best practices.
  • Proficiency in JavaScript, HTML, CSS, XML, and GlideRecord.
  • Extensive experience with ServiceNow integrations using various methods (e.g., REST APIs, SOAP, JDBC, MID Server scripting).
  • Experience with database concepts and SQL.
  • ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA) is highly preferred.
  • Excellent analytical, problem-solving, and debugging skills.
  • Strong verbal and written communication skills in English.
  • Ability to work independently as well as collaboratively in a fast-paced, agile environment.
  • Proactive attitude with a commitment to continuous learning and staying updated with ServiceNow advancements

    • ref : hirist.tech)

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